Snake River Pool & Spa

Thank So much !! To Brandon at the Meridian store location. Incredible experience buying our new spa. We have had a few different Spas .. I thought I knew what I wanted. Brandon took the time and care to really dig in and truly understand what my wife and I really wanted and needed. Through this I learned so much that I had never considered. We were able to find exactly the spa that not only fits our home but more importantly gives us the quality experience we need. Thank Brandon..

Overall the experience was a positive one. Brandon was able to set us up with the perfect hot tub that met our needs. There were a couple of issues which they quickly resolved or made up for. One of the issues was out of their control with the delivery and placement of the hot tub. It was placed right next to the disconnect box which would have got water all over it. I can’t remember the managers name but that dude was ready to come over and help me move it. I had some buddies over and we were able to get it moved without an issue. The hot tub education from Nicholas was great. Showed us everything we needed to know. Brandon still calls occasionally and checks in to see how things are going and if we have any questions. The maintenance and balancing out the PH has been so easy that no questions have ever come up.

Brandon is the real deal. Snake River Pool & Spa went above and beyond for me. I bought a hot tub and had quite a few issues with it early on. They replaced multiple components trying to get everything working right. What really stood out though was that even after the warranty had technically expired, Brandon kept following up and didn’t just leave me hanging. Long story short, they ended up replacing the entire hot tub with an upgraded model. That kind of service is pretty rare. Everything is working great now and I couldn’t be happier. If you want a company that actually stands behind what they sell, I’d definitely recommend Snake River Pool & Spa.

Five stars for Snake River Pool and Spa! We waited 10 years to get our Hot Spring Envoy, and the experience was seamless thanks to Brandon Rufrano. Brandon is uniquely qualified because he used to be a service technician, so his technical advice is top-notch. He’s been a huge help with maintenance and chemicals after the sale was final. Highly recommend the Watkins Wellness line and asking for Brandon personally!

**I’ll start with the ending:** I’ve been absolutely blown away by the people, the service, and the entire experience of buying—and now owning—a spa from Snake River Pool and Spa. This is our fifth hot tub in 30+ years, and nothing has come close to this. Our great experience began with the sales team: Brandon Rufrano and his partner Cameron. Brandon is an outstanding listener. He took his deep experience, actually heard what we wanted, and guided us to the right tub. No pressure, no hype—just genuine interest in making sure we ended up happy. Delivery day wasn’t perfect; a few small things were off. And honestly, I’m *glad* they were, because what happened next showed us what real customer service looks like. Around 8pm—after dark—a guy pulls up. His dog’s waiting patiently in the car while he throws on overalls, grabs a toolkit, and starts fixing things. As we’re talking, it becomes clear he’s not some late-night on-call handyman. He’s the **president of the multi-store company**. He heard a new customer had a few issues, happened to be available, and drove over personally to make it right. CM—thank you. That moment said everything. Over the next few weeks I met two more team members: Tyler, a technician, and Nicholas, a water-quality specialist. Both had that same genuine pride in creating a great customer experience. And through it all, Brandon kept checking in with real interest—never scripted, never salesy—just making sure things were going well. We now own the nicest hot tub of our lives: a beautiful model from Hot Spring Spas. The salt system is easier than any of our previous tubs, and the team taught us exactly how to maintain our water without stress or confusion. And, maybe most importantly, we know our investment is backed by people who genuinely care—more than we’ve ever experienced with a car purchase or even a home purchase. Before you buy from anyone else, stop by the Meridian store, talk to Brandon, and see for yourself. You’ll be really glad you did. **Huge thanks to CM, Brandon, and the whole team!**