Ken Mack
Mike and his very knowledgeable team deliver awesome customer service. Very pleased with our new hot tub. Delivery and placement went very well thanks to Rob and Alex.
FeaturedTaking CallsPool & Hot Tub Companies in Nanaimo, British Columbia
West Coast Factory Direct Hot Tubs
West Coast Factory Direct Hot Tubs
West Coast Factory Direct Hot Tubs sells hot tubs and swim spas in Nanaimo. It operates from a Nanaimo warehouse, buying in volume through a factory-direct model.
Business Highlights
- It is locally owned and operated.
- It has more than 33 years of hands-on hot tub industry experience across manufacturing, wholesale and retail.
- It uses a no-pressure sales approach.
- It services what it sells.
- It backs every purchase with a nationwide warranty.
Service Area
Nanaimo.
Featured Local Business
West Coast Factory Direct Hot Tubs is one of 2 pool & hot tub companies ProsGrade lists in Nanaimo, British Columbia.
Featured
Featured on ProsGrade
Listing details
6 services listed, including Hot tubs, Swim spas and Chemicals. Open Monday to Saturday. Rated 4.9 from 50 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How West Coast Factory Direct Hot Tubs compares with the one other listing in its trade on ProsGrade in Nanaimo, using public Google ratings and review counts.
- Ranks in the top half of the 2 Nanaimo pool & hot tub companies on ProsGrade by Google rating and review volume.
- Has the most Google reviews (50) of the 2 Nanaimo pool & hot tub companies on ProsGrade.
- The only one of the 2 Nanaimo pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
6 services- Hot tubsPacific Spas, American Whirlpool Spas, Vita Spas and Nordic Spas
- Swim spasPacific Spas models, including Aspen
- Chemicals
- Accessories
- FragranceLiquid aromatherapy and aromatherapy bath bombs
- Filters
Reviews
What customers say
Customers praise the buying experience and the delivery, setup or placement. One customer also credits Mike with sourcing a specific spa pump part that arrived the next day.
Customer Reviews
Shawn robert
The moment I spoke with the guys at this company I felt comfortable that this was the right place for excellent service. I needed a specific pump part for my spa and Mike sourced it for me. Received it the next day, and the cost was better than ordering on line. Highly recommend these folks. They know their stuff. Thank you for making this so easy.
Greg Derouin
We recently purchased a new Pacific Spas Juno Hot Tub and it has been a wonderful experience. The shopping and purchase experience was excellent. The delivery, setup and startup was a breeze. The Tub has been wonderful! Highly recommend Mike and his staff for any of your Hot Tub needs.
Tamas Lipcsey
Mike is a very knowledgeable, friendly and no pressure type of business owner. He helped make buying our first hot tub easy and fun. Gave us a good deal on a vikingspas model that suited our needs, and provided all the accessories and chemicals we needed. It’s a convertible tub, so we’re running it off 110v now but can upgrade to 220v if we want to upgrade our panel down the road. So far though the 110v configuration is suiting us fine. Set at 104 and even after an hour it’s still at 100, that’s when it’s 3 degrees outside. Mike is very quick to respond to texts when we have questions. Rob is a very friendly tech who came to install our tub, went above and beyond to make sure it was in the location and configuration that we wanted. Walked us through the setup. We bought a tub on Sunday and it was filling up on our deck by Tuesday. Amazing service. Thanks guys.
Joseph Sjodin
Fantastic experience from the start. Mike was awesome, everything he stated was accurate and he knew his products. They made the buying experience very straightforward and simple. The hot tub showed up when he said it would and product was as advertised. The delivery team they use was great and we had another contractor that works with Mike come later on 4 hours notice and place the hot tub on our pad with a small crane. It really couldn’t have gone any smoother. The maxx vita prestige spa we purchased is amazing. Would recommend them all day long.
Write a Review
Share your experience with this business. Reviews are moderated before they appear publicly.
Frequently Asked Questions
Does West Coast Factory Direct Hot Tubs offer next-day delivery?
Delivery is often available the next day, supported by its in-stock inventory.
Are payment options available?
Flexible payment options are available.