Majestic Pools

Scott and Steve came out to fit my new safety pool cover. they were very polite and professional. They explained what they were going to do and why. They did a great job and left the grounds in the condition they found it. I highly recommend this company and will use them in the future.

I had a chlorine lock issue with my pool and the team at Majestic Pool was incredibly helpful. They took the time to explain what was happening, told me exactly what I needed to do, and got me back on the right track. Their customer service was excellent, and they were patient and knowledgeable throughout the whole process. I really appreciated their help and would definitely recommend Majestic Pool to anyone looking for honest advice and great service!

I recently purchased a hot tub from Tim at Majestic Pools in Lancaster, NY, and the experience was excellent from start to finish. Tim knows his stuff and took the time to explain everything clearly so I could make the right decision. No pressure, just honest guidance and real knowledge about the products. Tim is not just a salesman to me, he is also a friend. That made the whole experience even better because I know the kind of person he is and the level of integrity he brings to his work. He genuinely cares about taking care of people and making sure they are happy with what they buy. If you are looking for a hot tub and want to work with someone knowledgeable, honest, and easy to deal with, I highly recommend stopping into Majestic Pools and talking with Tim. Great experience all around.

I normally don't post things like this, but after almost a full year of trying to get a resolution, I feel it's important to share my experience so others are aware. I purchased my hot tub from Majestic Pool and Spa, which is a Calspa dealer. My spa is still under warranty, yet the entire inside surface has developed bubbling and damage to the clear coat. Despite this being a known warranty issue, l've spent nearly a year going back and forth between Majestic Pool and Spa and Calspa - and still, no one has taken responsibility or provided a fix. As a paying customer, I expected much better support from both the dealer and the manufacturer. It's disappointing to see how difficult it's been to get either company to stand behind their product and warranty. If you're considering purchasing a spa from Majestic Pool and Spa or Calspa, I highly recommend doing your research and understanding how warranty issues are handled — because based on my experience, you may be left waiting indefinitely for help. I truly hope that by sharing this publicly, these companies finally take action to resolve this ongoing issue.