Business Profile

21st Century Pools & Spas

Pool & Hot Tub Companies in Northampton, Massachusetts
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21st Century Pools & Spas

Local pool and spa resource for supplies, seasonal service scheduling, water testing, and replacement parts. Staff can help diagnose common issues and coordinate on-site visits Serving homeowners across Northampton, Massachusetts.

Why Homeowners Choose This Business

Helpful staff, consistent store hours, and practical guidance on chemicals and equipment make it a useful stop for pool and spa care. Customers can get parts, supplies, and scheduling help in one place Local experience that helps homeowners across Northampton, Massachusetts compare a more region-aware provider.

Service Area

Based in Chicopee and serving nearby Pioneer Valley communities Serving homeowners across Northampton, Massachusetts and nearby surrounding areas.

Active Business Listing

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Public profile details

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  • Business details
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Has more Google review volume than many local competitors.

Services Covered

  Establishment
  Point Of Interest
  Renovation Services
  Store
  Maintenance
  Pool Opening And Closing
  Hot Tub Service
  Installations
  Repairs
  Spa Cover Replacement
  Water Testing
  Pool chemicals
  Pool Equipment Parts
  Filter and pump troubleshooting
  Heater and control support
  Above-ground pool supplies
  Inground pool supplies
  Cover Lifter Installation
  Pool maintenance supplies

Pool and spa openings/closings, water testing and treatment guidance, replacement covers and lifters, filters and parts, chemicals and maintenance supplies, basic equipment troubleshooting, and coordination for service visits.


Reviews

Recent Reviews

Google Review
Alan Velazquez on 21st Century Pools & Spas

Amazing group of people who were super friendly and made opening my pool a breeze. Andy and his assistant here very knowledgeable pointing out issues with my filter and showing me when was wrong or missing. They will be back to close the pool this year and I'll have them reopen again next year

Google Review
Pashas Kittens LLC on 21st Century Pools & Spas

Very disappointed with this company’s service. The crew opened our pool but failed to turn on a valve, which prevented proper water circulation and made it seem like the pool motor was malfunctioning. They also did not install the pool strainer, another important part of the opening process.

After discovering these issues, we contacted the company, but they took no responsibility and offered no credit or resolution. We ended up having to identify and correct the problems ourselves.

When hiring a pool company, customers expect trained technicians who ensure the system is operating properly before leaving. Unfortunately, our experience was unprofessional, frustrating, and did not reflect the level of service we paid for.

I want to give a huge thank you to DAN!!. He was very patient and knowledgeable. My pool is working great. Thank you thank you thank you!

Google Review
Arianne Haley on 21st Century Pools & Spas

FANTASTIC customer service. There is always a live person to speak to and they are super responsive. Had some questions that they quickly answered and then when we had issues with our wifi control app they came down and replaced the system and waiting to make sure I was up and running.

I ordered a new spa cover because the old one had been in use for many years and had become waterlogged and heavy.

When the item arrived, 21st Century called me, and they were able to schedule me for installation the next day.

Technicians TJ and Jim arrived on time and quickly installed the new cover along with a new cover lifter.

They were courteous and professional, cleaned up their work area when they were done and took away the old cover when they left.

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Frequently Asked Questions

Yes, the store can schedule seasonal openings and closings for many inground and above-ground pools and most hot tubs. Availability can vary by time of year, so calling ahead to reserve a date is recommended.

Bring a fresh water sample to the Chicopee store for in-store testing and product guidance. Staff can recommend chemicals and balance steps based on current readings and your equipment setup.

They can order replacement spa covers and install lifters, and may have common sizes available or quickly sourced. Lead times depend on size, color, and manufacturer options.

Inventory changes seasonally, but common filters, pumps, heaters, and chemical lines are typically available or can be ordered. Call with your model number to confirm current stock or alternatives.

Call the store to discuss the issue and set up a service window if available. Having photos, model numbers, and a brief description of symptoms will help expedite scheduling and parts matching.
 Not Verified

Opening Hours


  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 9:00 AM – 5:00 PM
  • Sunday Closed
Contact features unavailable

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Business Details


Business Rating
Not Currently Available Not Verified
Address
1801 Memorial Dr, Chicopee, MA 01020
Phone
Business Type
store
Website

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