Linda Tucker
They are very friendly and willing to help you solve any issues you have with your pool I highly recommend them
FeaturedPool & Hot Tub Companies in O'Fallon, Missouri
The Pool Guys
The Pool Guys
The Pool Guys is a pool and spa retailer in Troy, Missouri, offering pool design, installation, maintenance and repair. Established in 1995, it serves Lincoln County and surrounding areas.
Business Highlights
- The business is family-owned and operated.
- It reports more than 55 years of combined experience.
- Its service department is led by the owner, who has over 30 years of hands-on industry experience.
- The business is licensed and insured.
- It honors manufacturer warranties.
- It claims 99.9% accuracy for computerized water testing.
- Same-day appointments and walk-ins are available.
- It offers discounts for veterans and active-duty military members.
Service Area
Lincoln County, MO and surrounding areas.
Featured Local Business
The Pool Guys is one of 7 pool & hot tub companies ProsGrade lists in O'Fallon, Missouri.
Featured
Featured on ProsGrade
Listing details
12 services listed, including Above-ground pools, Fiberglass pools and Inground pools. Open Monday to Saturday. Rated 4.5 from 73 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How The Pool Guys compares with the other 6 pool & hot tub companies on ProsGrade in O'Fallon, using public Google ratings and review counts.
- Ranks in the top half of the 7 O'Fallon pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 4.5 on Google, at or above the 4.3 average of other O'Fallon pool & hot tub companies on ProsGrade.
- Has the most Google reviews (73) of the 7 O'Fallon pool & hot tub companies on ProsGrade.
Services Covered
12 services- Above-ground poolsquick setup and simple maintenance
- Fiberglass poolsvarious shapes and sizes; smooth, non-porous surfaces
- Inground poolsconcrete, fiberglass and vinyl-lined; saltwater, infinity-edge, lap, freeform and geometric options
- Semi-inground poolscan be partially or fully set into the ground
- Pool maintenance, repairs and renovationsinground liner changes, equipment repairs and pool rehabs
- Swimming pool openingscover removal and cleaning; filtration-system inspection; equipment checks and repairs; sanitizing and startup checks
- Swimming pool closingsdraining and cleaning; water balancing; equipment winterization; pool-cover installation
- In-store water testingALEX® computerized analysis of pH, chlorine, alkalinity, calcium hardness, total dissolved solids and cyanuric acid
- Hot tubscustom-built options
- Swim spas
- Spashydrotherapy jets, energy-efficient heating systems and durable construction
- Saunaselectric and infrared
Reviews
What customers say
Customers describe the team as friendly and supportive; one pool-building customer said they were glad they chose the company. Two customers also described difficulty getting help after equipment issues: one hot-tub buyer said the company stopped responding about an electronic-panel problem, while a pool owner reporting a second leaking filter fitting said staff told him how to fix it.
Customer Reviews
Mary Alice Scherrer
We purchased a hot tub that experienced some electronic panel issues, and they basically ghosted us
Sheri Dolan
After looking at a number of companies to help build our pool, my husband and I decided on The Pool Guys, and we couldn’t be happier with our decision. The entire process was a 5 star experience, and we would highly reccomend them to anyone and everyone.
From the very beginning, Jeremy and his team were friendly, professional, and immensely supportive. Although Jeremy is the owner, he’s also the one putting in the hard work to make your pool dreams come to life, alongside the rest of his hardworking, responsive, dedicated team.
We always felt like we were their top priority, from our initial conversations through the construction of the pool itself. The entire team is fantastic, including the team of office workers and pool builders.
If you’re looking for the right choice to help build your pool, look no further. Go with The Pool Guys and you will not be disappointed!
Jeffrey Thomas
Always have what I need . Thank god this place is here in Lincoln county , not much out this way for pools . Saves me from the ultimate nightmare of going to O’fallon . Looking at other reviews I’d say if you can’t wrap Teflon tape on a fitting your way to lazy to have a pool . Bad reviews for ridiculous everyday problems with pools is ridiculous. You can’t expect a pool company to run out to your pool every time there’s a bubble in the water you don’t like . What do you do call Eddie when a bug bypasses the skimmer basket ?? Good lord
Aaron Hollingsworth
Well... I would love to give them 5 stars because we love our pool, the purchase experience was nice, and the install was pretty good too. However, service after the sale is abysmal. This is the second filter fitting that has leaked since we've had the pool installed and the pool has only been here for 9 months. The installer came out less than a week after the install to fix a leak at a fitting. Now, after filling the pool for the season, I turned the pump on, and saw water dripping. This is a different fitting that's leaking. ??
So, I called The Pool Guys on a Thursday evening. 12:30pm on that Friday they called me back to tell me what my problem was. That's funny because I called them and told them what the issue was. Well, they basically told me how to fix it. I don't think so! This pool has been up for less than a year. They need to stand behind their product and come fix it.
I will gladly change my review to a 5 star if they do the right thing.
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Frequently Asked Questions
What happens during delivery and installation with The Pool Guys?
Its trained technicians handle delivery and installation, then walk customers through operating and maintaining the new setup before leaving.
How often does The Pool Guys recommend water testing?
The company recommends testing hot-tub water two to three times per week and pool water at least once a week.