Aquapro Pool & Chemical Service provides routine pool care, equipment diagnostics, and warranty coordination for homeowners across the East Bay. Appointments are arranged by phone or online, with service windows communicated in advance Serving homeowners across Oakland, California.
Customers who choose Aquapro are looking for a single point of contact for chemistry, cleaning, and repairs. The company communicates schedules in advance and can troubleshoot most common pool issues on-site. Phone support and web contact are available for questions between visits Local experience that helps homeowners across Oakland, California compare a more region-aware provider.
Serving Martinez and surrounding East Bay communities, including Concord, Walnut Creek, Pleasant Hill, Lafayette, Orinda, Berkeley, and Oakland, California. Coverage may vary by distance and seasonal demand.
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Service offerings include recurring pool cleaning and chemical balancing, filter cleaning, salt system checks, heater and pump diagnostics, and equipment repair or replacement. They can coordinate with certain home warranty programs and advise on care after replastering or equipment upgrades.
Reviews mention mixed experiences. Positive notes include helpful guidance during larger projects and responsive follow-ups for some warranty calls. Critical feedback cites communication gaps about parts and scheduling, and concerns about water chemistry management on certain accounts. Customers recommend confirming appointment details and chemistry targets in writing.
They arrive to my house via home warrantyThey review my pool and informed me that they order a part and they will arrive in 7 daysThen we didn’t hear nothing from them3 weeks no call no answer nothingI contact my home warranty and immediately they respond and said yes we got the part see you in one week .They arrive and guess what no parts nothing in is hands !This company not professional at all !Do not use themIf home warranty send this company ask for other company !Don’t waist your time .
I called them about a warranty issue and they got back to me the following business day.FYI - Their retail location is now closed as of November 2024.
Ca lic 768494 one of their drivers was driving very dangerous and reckless almost ran me off the road and had no care or remorse continued to drive 90 mph on a two road high way in concord. I had to chase behind him up get his info . Reported to Chp also . Very unprofessional
One star is the most fitting rating for this pool service company. They turned my salt water in-ground spa in a chlorine mess. They actually added so much chlorine over a month that all of our swimsuits turned white and the leaves in the filter turned white; the chlorine was so high that they couldn't even read the water sample. Just a disaster. They offered me a month's free service for their ineptitude but couldn't guarantee that the same mistake wouldn't happen again (which is the result of them rotating through new and untrained service people every couple of weeks).
I can never thank Aquapro, Jason, Ryan, Jeremy and crew enough for the outstanding service we have received from them. We made the big decision of replastering the pool not knowing the extent of what was involved. They have been very diligent and helpful in answering all our questions. They have always kept us in the loop of what the next step was in what they were doing and when they would be at the house. They educated us on the best options and energy efficient heater for our spa. I would highly recommend this company for any pool needs as they are very knowledgable and patient with you all the way.
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