Mike Copeland
Best tubs, great service. 5+ years and my tub has been bullet proof. Find me a shop where you have the owners cell number for quick contact. I'd recommend to friends and family all day.
Taking CallsPool & Hot Tub Companies in Oakville, Ontario
Factory Hot Tubs & Swim Spas
Factory Hot Tubs & Swim Spas
Factory Hot Tubs & Swim Spas is a family-owned showroom in Oakville that has operated since 2001. Its swim spa range includes dual-temperature models for swimming and soaking at different temperatures.
Last Updated October 7, 2026.
Business Highlights
- The company says its team members are factory-trained on the spas it sells.
- The company describes phone support after purchase for water chemistry, maintenance and warranty questions.
Service Area
Oakville, Burlington, Mississauga, Toronto, Milton, Hamilton and nearby GTA communities.
Local Business Taking Calls
Factory Hot Tubs & Swim Spas is one of 12 pool & hot tub companies ProsGrade lists in Oakville, Ontario.
Taking Calls
Taking calls through ProsGrade
Listing details
8 services listed, including Hot Tub Sales, Swim Spas and Inground Mini Pools. Open 5 days a week. Rated 4.9 from 191 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Factory Hot Tubs & Swim Spas compares with the other 11 pool & hot tub companies on ProsGrade in Oakville, using public Google ratings and review counts.
- Ranks in the top half of the 12 Oakville pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 4.9 on Google, at or above the 4.8 average of other Oakville pool & hot tub companies on ProsGrade.
- Has more Google reviews (191) than 10 of the 11 other Oakville pool & hot tub companies on ProsGrade.
- One of 9 Oakville pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
8 services- Hot Tub SalesCarries Platinum Spas by Superior Wellness and Artesian Spas.
- Swim SpasThe lineup includes Platinum and TidalFit models.
- Inground Mini PoolsA sealed top hatch and built-in stairwell provide access to equipment from above.
- Hot Tub and Swim Spa ServiceRepairs hot tubs and swim spas it has sold, plus most major brands; warranty service is available for Platinum Spas and Artesian Spas.
- Delivery and SetupThe team delivers and places spas professionally across the GTA.
- Hot Tub and Swim Spa Trade-InsAccepts trade-ins on major hot tub and swim spa brands.
- Used Hot Tubs and Refurbished SpasWorking trade-ins may be refurbished and resold through the used hot tub program.
- Spa Chemicals, Filters and CoversOffers Spa Boss chemicals, replacement filters, covers and accessories.
Reviews
What customers say
Recent buyers praise the knowledgeable staff, and one swim-spa buyer says the whole process was satisfying. Longer-term owners describe reliable tubs, and one says their spa is easy to clean and maintain.
Customer Reviews
Yashar Mozifian
Get experience very knowledgeable staff highly recommend this place if your looking for a hot tub.
Tivoli Towers
I bought a beautiful 19ft swim spa. I was extremely satisfied with the whole process. Zana is extremely knowledgeable. Great experience. Highly recommend.
No Name
We were looking for a small, well constructed and North American made spa for our yard and found just that at Factory Hot Tubs in the form of the Azalea two person model. It feels like a much larger tub and is super easy to clean and maintain. Not to mention it holds the heat very well in cold weather despite being wired up at only 110v. Everything about the spa has exceeded expectations. On face value It was quite a bit more expensive than many of the overseas imported tubs we looked at but one look at the quality of the plumbing and the obvious care taken in its construction more than justify the extra cost. When a company puts care, attention and craftsmanship into an area of a product that is rarely seen one can rest assured that the product will last and be easy to service and maintain .My long term hope is that spending more for quality will mean many years before "Hot tub" finds its way back onto our shopping list again. Thanks for everything Factory Hot Tubs, nice work all around.
Update: almost 4 years in and NOTHING has gone wrong with the tub.everything works wonderfully and it was an amazing purchase we are both very happy we made.
4 more years in and the sticker pealed off the control panel and one of the headrests is bubbling from my wife's hair product. The cover is now beat to a pulp by raccoons and squirrels chewing it and U.V but the tub is still mint condition! 0 problems, 0 leaks, zero times even opening the bottom to look inside. See you in 4 years
Adam Weir
What a great experience dealing with Factory Hot Tubs! Very knowledgeable staff, and help make my decision easy. They set me up with a great tub with very little maintenance. Any questions that I had they were always available to answer them. Would recommend them to anyone looking to get into a hot tub. The show room is amazing and the service is excellent. They made my Hot Tub experience a breeze! Thanks again for setting me up with a great, easy to maintain product!
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Frequently Asked Questions
Can I trade in a hot tub that no longer works?
Yes. The company accepts working, partially working and nonfunctional tubs and coordinates pickup of the old one when a new spa is delivered.
Do I need an appointment to visit the showroom?
Drop-ins are welcome during business hours, but the company recommends booking an appointment for in-store demos.
Is financing available?
Financing is available through FinanceIt, with monthly payment plans.