KC Pools

I have had nothing but great experiences with KC Pools! Last summer, I had an issue with my saltwater generator not working and they were able to get someone out within a day or two (at a busy time of year) and repair it at a reasonable price. They closed my pool last year and opened my pool this year and the crew was very friendly and courteous and thorough. Their communication with me is excellent. Anytime I ask a question or advice about my pool, they respond efficiently and quickly. I’m glad to have found a pool company that I can trust with all my pool needs!

KC Pools have had our pools back (if thats possible) for a couple traumatic episodes! They replaced our liner after it was ruined by ground water and our last company ignored our problem. And lately, replaced a pump for us. They always respond, are always calm when I want to get cranky. Come right out and get the job done!

We had a pool put in last year. Although we do have a pool the process took longer than expected with very little communication if any at all. The lack of communication made the entire process very tedious and stressful. When we had questions or concerns we had to call multiple times and email. Wouldn't get a call back and the crew would just show up to address the issues unannounced. Concrete was poured for the bottom of our pool with no notice while we were out of town, came back and our dogs had walked all over it. Had we known they were coming we could have put our dogs up to prevent this. Little direction on how to work everything with no followup. Luckily we found a pool company to help with chemicals that filled the void of what to do as a new pool owner. I would recommend looking at reviews and ask for referrals before choosing the pool company you work with. It sounds like multiple reviews had the same issue we did.

KC Pools did a wonderful job! We spent all weekend out there! The pool is perfect, the equipment is great! The crew worked as often as Mother Nature would allow. They did not rush as they wanted things to be done right. Thank you KC Pools for our backyard

We had KC pools come out and it was during their transition time to Joe and Jordan. Joe did a great job of answering questions and more importantly if he didn’t know the answer he would find out. Jordan was great answering our initial building questions as well. We had a 3ft drop which required a retaining wall and I had a hard time visualizing what that would look like. There were times that small problems happened during the build but they always made it right and fair. Which I greatly appreciated. They did a great job of listening to us and our vision for the backyard while also giving some ideas along the way. It’s great to come in with a plan but ultimately they do this more and can help you think some things through. They run multiple crews and the main crew that was on our build did a fantastic job of letting me know what the job was for the day and let me ask questions to how things would be done. Can’t say enough about the concrete work. A lot of other pool companies sub out their concrete but KC pools does it themselves. I think that’s a testament to how important they feel that step is. Concrete is what everyone will see and it needs to be good. Does concrete still crack? Sure, but almost a year after initial pour it still looks great. Minor cracks in some areas but nothing bad. The most important thing I can say about them is they honored the contract and finished the job!! We put our deposit down in June of 21, to first dig Oct of 22, to first swim May of 23. Pool size is 18x30 with just under a 7ft deep end, heater and autocover. They got busy because everyone wanted a pool during that time but Joe and Jordan did their best answer questions as they could. When the demand for pools goes up you need to be patient. But ask yourself this “Do you want a company that is known for finishing? Or a company that might leave you high and dry and start tomorrow” If a company is busy that usually says something. There’s always things you’d do different on a project but one summer in so far we feel really good about how things turned out. Highly recommend this company, there are some in the area that take the money and run, I never felt that way with Joe and Jordan. We've never had a pool put in before so I can't compare it to other companies but we feel good having gone with Joe and Jordan. So if you're in the market read reviews, talk to others that have pools, and ask a lot of questions. I could go on and on about specifics about our build but for the purpose of a Google review I’ll stop there and attach some visuals. Thank you again KC pools for making our bucket list come true.