KC's Hot Tub Warehouse

We purchased one of the swim spas from Don at KC Hot tub. When they delivered it we had to use our skid loader and multiple people that were at our house to get it unloaded they only sent two people to deliver it with no equipment to get it off trailer. Regardless we got it and were very happy with the swim spa until we noticed a leak right away, Don came and fixed that issue, everything good to go again and luckily we have not had any further issues. However the major concern and issue now is my MULTIPLE texts and calls to him have gone completely ignored. I was simply trying to get extra filters orders and a new filter cover. But he never responds to me. I finally reached out to the manufacturer myself but they said that I had to get the parts through a dealer and couldnt order from the manufacturer myself. I have a list of other dealers to try to get ahold of, hopefully. But now I am very concerned about what to do in the future should I have any warranty issues or need parts since he obviously isnt going to answer me or be of assistance!! He also refused to send me any paperwork or anything when I requested so I can get some assistance from another dealer since he was absolutely NO help.

I hate share the review but I should have paid attention more when I purchased my hot tub. I bought a used tub from Don and he had it delivered to my house. This is where the problem began. I was told the hot tub worked just fine. When I try to wire it up it had two stripped out electrical lugs. After talking with Don he said he would pick it up and give a credit towards another hot tub. I appreciated that he did that. But how did you have a tub running If the electrical lugs were stripped? We went to his show room and found a new floor model and was exited to get it. He swapped out the tub and life was supposed to be good. Yeah no. The lights didn't work on a new tub and was missing a trim piece.. But after doing some research the tub was 2 years old. Maybe sat on the show room floor. I am not sure. After talking to Don he seemed clueless. So I decided to reach out to the manufacture myself. Someone cut the wiring on the light and took the control light out. Don never once offered anything off or apologized. I just think he is in his own world and his tubs are cheap so he makes a living. I am thankful he did issue a credit but I would be very careful when getting a tub.

On 11/28/2022 I purchased a MAXX SPA Rendezvous Hot Tub from Don. I wanted the tub equipped with WIFI, OZONE and UV systems. I was told they all came from the factory equipped that way and I was really going to enjoy the tub. The tub arrived with a damage corner panel and one side panel was cracked. Pictures were taken and Don ordered the replacement parts. A week later I noticed a leak in the tub and called Don. He came out unprepared and without my help he would not have been able to temporarily repair the tub until the replacement parts were ordered. Two weeks later the replacement panels and repair parts for the leak had arrived and Don showed up. The tube was repaired but the replacement panel was damage in shipping. Don said he would get another one ordered. A couple of months went by and I didn't hear anything from Don. I sent him a text and he was evasive. after a few texts and phone calls he ghosted me totally. Finally I just gave up. Just a couple of months ago I got a replace the UV bulb indicator on my tub. Being summer I thought I would wait until changed the water for hot tub season. Well to my surprise the wire harness for the UV OZONE is there but there is no UV OZONE unit installed on my tub. I called the manufacturer and they put my in touch with the area representative. He dove in and contacted Don about the warranty panel and Don claimed it had been replaced when it had not. (shouldn't lie to your boss Don) The second replacement panel was ordered and shipped verified by the manufacturer. Still Don said he doesn't have it and the customer has been handled(GHOSTED). Don misrepresented the Tub's equipment or lied to me about what I was getting no WIFI OZONE or UV none zip zippo! Best thing that came from this is I was the final straw for MAAX SPAS who is firing him as a distributer over this and I hope Don reads this review. I might not have got what I paid for but Don won't be selling MAAX SPAS any more. OBTW BBB complaint filled. DO NOT DO BUISINESS WITH KC HOT TUB WAREHOUSE LLC.

Have had new hot tub from KCHTW for 3 weeks. Purchasing was a good experience, tub actually arrived at dealership early. Delivery and set-up was incredibly smooth, as was connection to our existing electrical service. Thus far, tub has met our expectations. Don, the Owner of KCHTW has done everything he said he would do when we made the original purchase. We are very pleased with our buying experience.