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FeaturedPool & Hot Tub Companies in Ottawa, Ontario

GBI Pool Services Inc.

Top Spot in Ottawa Today 4.90 (224 reviews)(613) 797-7665

GBI Pool Services Inc.

GBI Pool Services Inc. is a residential and commercial pool and hot tub service company based in Carp, serving Ottawa and the Ottawa Valley. It specializes in inground pool liner replacements, safety-cover installation, leak detection and repair, and residential and commercial pool maintenance.

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Business Highlights
  • Senior pool technicians are Certified Pool Operators (CPO).
  • Some team members hold Certified Pool Inspector (CPI) credentials.
  • It has fully licensed HVAC specialists on staff for pool heating and environmental control systems.
  • It lists a TSSA gas contractor licence, FS-R 5174, and certified gas technicians.
  • It claims an exclusive Vinyl Masters partnership and says it is Ottawa’s only certified contractor for vinyl liner welding and on-site custom fabrication.
  • Pool liners include a manufacturer’s prorated warranty, and its liner work has a one-year workmanship warranty.
  • Safety covers carry a 15–20-year manufacturer’s warranty and a one-year workmanship guarantee.
Service Area

Ottawa, Carp, Kanata, Alta Vista, Westboro, Stittsville, Carleton Place, Manotick, Greely, Barrhaven, Nepean, Rockcliffe Park, Rothwell Heights, Riverside South, Findlay Creek, Almonte, Arnprior, Richmond and Munster.

Featured Local Business

GBI Pool Services Inc. is one of 12 pool & hot tub companies ProsGrade lists in Ottawa, Ontario.

Featured
Featured on ProsGrade
Listing details

10 services listed, including Pool openings, Pool closings and Pool maintenance. Open weekdays, closed on weekends. Rated 4.9 from 224 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How GBI Pool Services Inc. compares with the other 11 pool & hot tub companies on ProsGrade in Ottawa, using public Google ratings and review counts.

  • Ranks in the top quarter of the 12 Ottawa pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Rated 4.9 on Google, at or above the 4.8 average of other Ottawa pool & hot tub companies on ProsGrade.
  • Has more Google reviews (224) than 10 of the 11 other Ottawa pool & hot tub companies on ProsGrade.
  • One of 7 Ottawa pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

10 services
  • Pool openingsWinter-cover removal and cleaning
  • Pool closingsWinterizing plumbing, pumps, filters and heaters
  • Pool maintenanceWeekly or bi-weekly care; water balancing, cleaning and equipment checks
  • Pool liner replacementInground liners; pattern and thickness options
  • Safety cover installationCustom-fit options; brass or aluminum deck anchors
  • Leak detection and repairAcoustic hydrophone and plumbing-pressure testing
  • Pool renovationsTile and coping repair, deck resurfacing, pump and filter upgrades
  • Hot tub service
  • Pool equipment servicePump replacement, filter cleaning or replacement, heater installation and automation systems
  • Salt pool conversions

Reviews

What customers say

Several liner-replacement customers describe the process as smooth and praise technicians for their friendly, knowledgeable answers. One customer also singled out reliable office follow-through and installation coordination. One customer reported a cracked, leaking return-jet thread after a new liner installation; a plug remedy was being arranged, though the customer felt the bottom-drain change was communicated too late.

Customer Reviews

Josh Kelford

From start to finish this entire experience with our liner replacement was fantastic. We were nervous as to how it would go with the unknowns of what the frame of the pool would look like underneath (it’s not a new pool by any means) but we were well assured by every member of your staff that was involved. The quality in workmanship, down to the cleanliness of the work vehicles was absolutely top notch. London and his team were quick and efficient with the old liner removal; friendly and helpful at the same time. Mohammad and Julian did a perfect job installing the new liner in a matter of a couple of hours and answered every question we had with expert knowledge . After having had a not-so-great experience in the past with another company, dealing with GBI was a breath of fresh air. Thank you to everyone involved for a perfectly executed job.
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Hazel Ford

After reading the Google reviews and Facebook recommendations, I decided to go with GBI Pool Services for my pool liner replacement. From the initial quote, taking measurements and to the final installation of the liner, the entire process was seamless. While dealing with Melissa in the office, when she said she was going to email me or follow up on something, she always did, I didn’t have to chase or ask twice. Zoe organized a seamless installation. Mohammod and Julie, who installed our liner did an amazing job. Not only were they personable and professional, their work was meticulous and detail oriented. I have absolutely nothing negative to say and our new pool liner looks fantastic!
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Chris Hatchette

Install of my new liner went smooth with Mohammed and his assistant :) Pricing was fair after getting a few local quotes and they met the original estimated install timelines. Surprised though to be told last minute I had to have my bottom drain cemented over due to Ontario laws. So communication and setting expectations up front could’ve been handled better there - no fault of the install tech though. Can’t find anything backing this up online for residential pools. Edit: noticed water levels kept dropping since the new liner - my return jet in the deep end now has the threads cracked and leaks 1-2” of water a day - being resolved as could technically have been pre-existing and getting a frakenplug installed to remedy.
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Jessica Simon

Another experience of amazing service from GBI. I had an issue when I was opening my pool (pump would not prime) which prevented us from being able to open it. After much troubleshooting, I contacted GBI for a service call on a Wednesday. Even during their busiest time of year, they squeezed in a technician to come within 48 hours. He resolved our issue within a few minutes and we were then able to proceed with opening the pool. The technicians are always so nice, professional and knowledgeable. Thank you! You’re truly the best.
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Todd Brisebois

Mohammad, who installed our new liner, was great. Friendly, and answered any questions we had and also went over everything when they were done. They had the liner completely installed in under 1 day (drain and prep was done the prior day by another team).
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Frequently Asked Questions

How long does GBI Pool Services Inc.'s liner replacement take?

Most projects are completed in as little as three weeks, with two business days of downtime; timing depends on the season and pool condition.

What does a GBI pool liner replacement include?

The process includes computerized measurements, a structural inspection with up to four hours of repair, and new gaskets and faceplates for skimmers, lights and returns. Initial water balancing is included, but chemicals are not, and water-truck refills are billed separately.

Does GBI Pool Services Inc. offer water testing for pools and hot tubs?

It offers free water tests for pools and hot tubs.