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FeaturedTaking CallsPool & Hot Tub Companies in Ottawa, Ontario

MCI Pools

Top Spot in Ottawa Today 5.00 (103 reviews)(613) 424-8112

MCI Pools

Martin Campbell established MCI Pools in 2001. The Ottawa pool builder specializes in custom in-ground vinyl liner installations.

Business Highlights
  • MCI Pools says its construction staff are certified and insured through WSIB.

Service Area

Greater Ottawa Area.

Featured Local Business

MCI Pools is one of 12 pool & hot tub companies ProsGrade lists in Ottawa, Ontario.

Featured
Featured on ProsGrade
Listing details

4 services listed, including Custom pool design, Custom in-ground vinyl liner pool installation and Pool equipment. Open Monday to Saturday. Rated 5.0 from 103 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How MCI Pools compares with the other 11 pool & hot tub companies on ProsGrade in Ottawa, using public Google ratings and review counts.

  • Ranks in the top 10% of Ottawa pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Rated 5.0 on Google, at or above the 4.8 average of other Ottawa pool & hot tub companies on ProsGrade.
  • One of 7 Ottawa pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

4 services
  • Custom pool designCustom pool shapes.
  • Custom in-ground vinyl liner pool installation14-gauge G-235 galvanized-steel panels, 12-gauge G-235 X bracing and 100% virgin-vinyl liners.
  • Pool equipmentHayward OmniLogic automation and salt systems.
  • Pool opening and closing

Reviews

What customers say

Customers praise the organized, detail-oriented crews and clear project updates, with several also highlighting responsive support after installation. One customer particularly valued ongoing help with questions years after the project was complete.

Customer Reviews

Blair Chandler

We had our pool installed by MCI Pools in 2020, and the experience was outstanding from start to finish. From the initial planning stages, the team was knowledgeable, professional, and very easy to work with. They took the time to understand what we wanted, provided thoughtful recommendations, and helped us design a pool that perfectly suited our space and needs. The installation process itself was smooth and well-managed. The crew was organized, efficient, and clearly took pride in their work. The quality of construction and attention to detail really stood out, and the project was completed on schedule. What truly sets MCI Pools apart, though, is their after-sales service. Even after the installation was complete, they remained responsive and supportive—quick to answer questions and provide assistance whenever needed. That level of ongoing care made a big difference and gave us real peace of mind. Overall, I would highly recommend MCI Pools to anyone considering a pool. They delivered a high-quality product and backed it up with excellent service every step of the way.
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Martin Renaud

MCI Pools, Farid, Tim the installer in his team or some of the most professional and Organized workers I’ve ever worked with. Farid walked us through the process and lined everything up. We didn’t have to worry about a thing. Definitely the only place I would recommend getting a pool from. No BS and you get your moneys worth. Quality and professionalism And then the after service is exceptional #1 In my books!!??
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Marianne Campbell

We had an amazing experience with MCI Pools for our inground pool installation from start to finish! The entire process was smooth, professional, and exceeded our expectations. A huge thank you to Farid for being knowledgeable, patient, and helping us choose the perfect pool for our backyard. They made the planning process feel easy and stress-free. The installation crew was incredible — hardworking, efficient, and detail-oriented. It was impressive to see how quickly everything came together while still maintaining such high-quality work. They kept us informed throughout the process and were always respectful of our property. We also want to recognize Dan for his excellent support after installation. He’s been responsive, helpful, and always willing to answer our questions to make sure we feel confident maintaining our new pool. We’re beyond happy with the final result and can’t wait to enjoy our pool for many summers to come. We highly recommend MCI Pools to anyone considering an inground pool!
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Sophie Gascon

We met multiple pool companies, got various quotes before making our decision. MCI pools was the best decision we ever made. Competitive prices but most importantly, from Day 1, communication was prompt and never failed. If we had questions, Farid answered them quickly. Timeline updates were always clear. The whole crew worked so well together. They were efficient, polite and very tidy. We would ?? recommend.
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Kiki Nas

We had an outstanding experience with MCI Pools from start to finish. The level of service before, during, and even after the install has been unmatched. We got multiple quotes from various installers in the city. Farid was the most responsive and had the best customer service. Farid is truly one of a kind—knowledgeable, responsive, and genuinely cares about his customers. What really sets him apart is that he continues to take the time to help and answer questions, even years after the project is complete. The materials used were top of the line, and the workmanship speaks for itself. If you’re looking for quality, reliability, and exceptional customer service, this is the company to go with. Highly recommend!
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Frequently Asked Questions

How long does an MCI Pools installation take?

Under normal circumstances and weather permitting, installations take 5 to 10 business days. In some cases, the liner and water are scheduled after the landscaper completes its work.

When is the pool liner installed?

The liner is scheduled for installation after the city completes and finalizes the Pool Enclosure Permit Inspection.

Does MCI Pools handle landscaping?

It works with partner landscapers and coordinates the project with them from start to finish.