Tom Merr
Mark was awesome. Timely, communicated well, and fixed my hot tub issues quickly. I spent a lot of time trying to troubleshoot it myself, Mark came in and fixed it right away. Great service, highly recommend.
FeaturedPool & Hot Tub Companies in Pembroke Pines, Florida
The Hot Tub King
The Hot Tub King
The Hot Tub King is based in Oakland Park and repairs and maintains hot tubs and spas in Broward County. It also sells preowned spas and offers custom hot tub covers from a Florida-based, American-made manufacturer.
Business Highlights
- The company describes itself as licensed and insured.
- The company guarantees customer satisfaction.
- Preowned spa sales include an in-house warranty.
Service Area
Monroe County, Dade County, Broward County, Palm Beach County, Martin County, St. Lucie County, Indian River County and Brevard County.
Featured Local Business
The Hot Tub King is one of 10 pool & hot tub companies ProsGrade lists in Pembroke Pines, Florida.
Featured
Featured on ProsGrade
Listing details
7 services listed, including Hot tub repair and maintenance, Custom hot tub covers and Filter replacements. Open 7 days a week. Rated 4.9 from 210 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How The Hot Tub King compares with the other 9 pool & hot tub companies on ProsGrade in Pembroke Pines, using public Google ratings and review counts.
- Ranks in the top half of the 10 Pembroke Pines pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 4.9 on Google, at or above the 4.8 average of other Pembroke Pines pool & hot tub companies on ProsGrade.
- Has more Google reviews (210) than 6 of the 9 other Pembroke Pines pool & hot tub companies on ProsGrade.
- One of 9 Pembroke Pines pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
7 services- Hot tub repair and maintenanceHeating issues, cloudy water, leaks, jet malfunctions and control-panel errors
- Custom hot tub coversCustom covers from a Florida-based, American-made manufacturer
- Filter replacements
- Hot tub relocationAcross-the-street and cross-ocean moves
- Chemical balancing
- Hot tub partsMajor brands; shipment or pickup
- Preowned spa salesPreowned spas ready for delivery
Reviews
What customers say
Several customers praise Mark's punctuality and communication, and describe his hot tub repairs as quick. One customer says Mark arranged a locally built spa cover made to order and checked the spa on delivery. A customer whose hot tub power was tripping says the suggested outlet replacement did not resolve it and reports slow or absent replies while seeking the promised follow-up; another provider later diagnosed and fixed the problem.
Customer Reviews
Paul Frishman
Mark is exceptional with spa services & has terrific customer service. He assisted me this time with a spa cover replacement which frankly I had seen so many online order horror stories. Through Mark’s The Hot Tub King company he was able to have my brand new spa cover built locally & exactly to order. He even checked my spa upon delivery. I would not trust anyone else with my spa needs - & have been using The Hot Tub King for many years now! Thanks once again Mark ….
Marianne Guarrera
Could not be happier with Mark. I feel like I won the lottery Did a Google search and believe his 5 star reviews. He is everything everyone said he is. He is on time. He keeps you informed and updated while he is on his way to the appointment. He is outstanding in his ability to evaluate your hot tub issues and does not try to sell you want you don’t need
Amazing in this day and age a honest person
Thank you Mark
Melissa Clinger
Mark was awesome. He was communicative about the process, arrived on time and finished quickly to replace the pump and lights on my hot tub. I am very happy with my service and highly recommend!
Rich D
Sadly, just removed my previous positive review and replacing with this. Hot Tub power was tripping. Mark came out and told us it was the outlet. Suggested we replace it by ourselves to save money. Said he would come back if that wasn't the issue and would not charge another service call.
Replaced the outlet and it was not the issue. Reached out to him several times. Slow response. Or no responses without me following up. Says he's coming. Says he'll get me on schedule. Promises. Promises. Crickets.
After 8 days I contacted someone else. They showed up same day. Diagnosed and fixed the problem in 30 mins. Mark, if you didn't want to or weren't able to come back for whatever reason you just should have said so.
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Frequently Asked Questions
How quickly can The Hot Tub King send a technician?
A technician is expected within 24 to 48 hours on average; emergency requests may be accommodated sooner.
Does a homeowner need to be home during a repair?
No. The spa can be repaired while the homeowner is away.
What payment methods does The Hot Tub King accept?
Major credit cards and Zelle are accepted.
Can buyers visit to see the spa inventory?
Inventory visits are by appointment and can be arranged around the visitor's schedule.