Showroom offering hot tubs and swim spas tailored for cold climates, plus parts, filters, and water care products. Staff provide practical guidance for setup, operation, and seasonal care Serving homeowners across Regina, Saskatchewan.
Local showroom assistance, practical advice for cold-weather operation, and access to parts and water care products make it convenient to maintain your spa throughout the year Local experience that helps homeowners across Regina, Saskatchewan compare a more region-aware provider.
Regina and surrounding communities in southern Saskatchewan; call to confirm current service coverage.
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Sales of hot tubs and swim spas; in-store parts and accessories; filters and water care chemicals; guidance on setup and basic maintenance; coordination of service and winterizing appointments where available.
Recent reviews highlight attentive in-store help, clear product information, and ongoing support after setup. Shoppers mention quick assistance finding the right filters and fair, transparent pricing on common items. Several comments note helpful guidance on winterizing and general operation. There is at least one report of communication and scheduling frustration, suggesting experiences can vary.
Steve delivered exceptional customer service! Provided thorough information so I could make an informed decision/purchase. The ongoing support post set up of the hot tub is unmatched.Highly recommend!!
Went in just before closing to see if they had a PDM30 filter, the last one I bought (else where) didn’t fit, thought I was losing mind, Steve kindly handed over a tape measure and waited patiently until I decided I’d give it a shot, guess what? I’m sitting in my newly cleaned hot tub writing this review, thanks Steve! PS; visited another dealer before this and the price was double, profit is fine, gouging is not, thank you for taking the higher road and having reasonably priced products!
I absolutely love my Arctic Spa. I live in Saskatchewan where it is brutally cold. My spa keeps up with extreme temps no problem. The tub is so comfortable and I just love using. The store in Regina is really nice and the staff are top notch. Steve helped me every step of the way and made the entire process so smooth. I appreciated his continuing support. The front desk person also very friendly and nice. I am 100 percent happy I chose Arctic spa.
As a new hot tub owner, I wanted to ensure that the tub was properly winterized so called Arctic Spa to schedule a service call. Within 4 days Eric made the trip to Yorkton. Appreciated his professional and friendly manner and tips on operating the hot tub. Looking forward to getting it going again in spring with Arctic Spa!
Update: We were finally contacted (after this review was left) and an appointment was booked. We planned on updating this review after we received service from Artic Spas at the end of this month. They contacted us today asking us to remove this review. When we said we would after we had received service, they cancelled our appointment and said that they will not provide service to us now or in the future.We have been really frustrated with the service at Arctic Spas. We recently moved and our new house has a hot tub. We have never owned one before and approached Arctic Spas for a service call to help show us how to maintain it and also deal with a problem (we had been given their contact information by the previous owners). We have been told we are getting a call back numerous times with zero follow up. We have had to constantly contact them (both in person and via phone) and have had minimal to no response. We have been in our house for a month now trying to get some assistance and are still waiting for someone to contact us to book an appointment after multiple attempts. It’s been very disappointing.
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