Arctic Spas Regina

Went in just before closing to see if they had a PDM30 filter, the last one I bought (else where) didn’t fit, thought I was losing mind, Steve kindly handed over a tape measure and waited patiently until I decided I’d give it a shot, guess what? I’m sitting in my newly cleaned hot tub writing this review, thanks Steve! PS; visited another dealer before this and the price was double, profit is fine, gouging is not, thank you for taking the higher road and having reasonably priced products!

I absolutely love my Arctic Spa. I live in Saskatchewan where it is brutally cold. My spa keeps up with extreme temps no problem. The tub is so comfortable and I just love using. The store in Regina is really nice and the staff are top notch. Steve helped me every step of the way and made the entire process so smooth. I appreciated his continuing support. The front desk person also very friendly and nice. I am 100 percent happy I chose Arctic spa.

As a new hot tub owner, I wanted to ensure that the tub was properly winterized so called Arctic Spa to schedule a service call. Within 4 days Eric made the trip to Yorkton. Appreciated his professional and friendly manner and tips on operating the hot tub. Looking forward to getting it going again in spring with Arctic Spa!

Update: We were finally contacted (after this review was left) and an appointment was booked. We planned on updating this review after we received service from Artic Spas at the end of this month. They contacted us today asking us to remove this review. When we said we would after we had received service, they cancelled our appointment and said that they will not provide service to us now or in the future. We have been really frustrated with the service at Arctic Spas. We recently moved and our new house has a hot tub. We have never owned one before and approached Arctic Spas for a service call to help show us how to maintain it and also deal with a problem (we had been given their contact information by the previous owners). We have been told we are getting a call back numerous times with zero follow up. We have had to constantly contact them (both in person and via phone) and have had minimal to no response. We have been in our house for a month now trying to get some assistance and are still waiting for someone to contact us to book an appointment after multiple attempts. It’s been very disappointing.