Creative Energy Hot Tub/Fireplace Repair

Dave gave advance notice of his arrival and arrived promptly at the agreed upon time. After a quick diagnosis of the issues, he clearly explained everything that needed to be done and laid out my options. From the observations he made during the diagnosis he additionally proposed a number of reasonable preventative maintenance recommendations that could be performed during his visit (he had come prepared with common replacement parts specific for my hot-tub!) in order to mitigate the risks of having a future system component failure that would require costlier repairs. After we agreed on the scope of work, he set out to work efficiently and professionally. Once he had fixed all the issues, he departed leaving behind absolutely zero debris or trace. 10/10 Dave is an MVP; highly recommend.

Some years ago, I purchased a hot tub from creative energy and over the years it has given me nothing but pleasure. Every now and then I need help with an issue, but not often and it’s not been terribly expensive. This last one was a quick fix. I called, made an appointment, and the problem was solved in a day or so… I can’t recommend this company more… They are professional, their products are awesome and it’s always a pleasure dealing with them.

We went to 4-5 different hot tub stores across the Bay Area before ultimately deciding to purchase here, and Chris was the reason why. Not only are the products themselves incredibly high quality, but the experience felt completely different from everyone else we spoke with. Chris took the time to really understand our situation with young kids, how we planned to use the spa, our space constraints, safety concerns, and overall what would realistically work best for our family. At no point did it feel pushy or salesy. It felt consultative and thoughtful. Even after installation, Chris came by personally and spent over an hour walking us through maintenance, water care, setup, and best practices. That level of service and care is rare. Couldn’t recommend them more highly.

I received GREAT service from Creative Energy! I needed to have my hot tub cleaned. Alanzo did a really good job. After emptying it, throughly cleaning it and the filters he refilled it with fresh water and chemicals. He then explained to me the proper care for keeping the water fresh and clean. A++ service.

We have a 2002 Hot Springs Sovereign hot tub and recently replaced the cover for the first time. Mind you, this is a 23 year old hot tub. The people that Creative Energy had sent out not only removed the old, sun rotted cover and installed the new one, they did repairs to secure the lose exterior side panels of our hot tub to make it like new! Upon refilling the hot tub, which had been dry for the past 5 years, we discovered that the exterior control panel buttons for for turning on the jets, lights, and adjusting the temperature where not working, the moto massage jet was no longer sweeping up and down, and I thought we had a slow leak. (Turns out, no leak, just a loose drain plug I failed to secure with the O-ring inside the cap and a slow leak inside the main access panel seemed to stop on its own. Once the system fully heated up, it sealed the slow drip I had found.) I had texted Wesley at Creative Energy's Service Department photos of our hot tub and described the issues we were having. Later, I spoke to Wesley over the phone to discuss the possible issues and to arrange a service appt. Wesley was fantastic! He clearly explained the upfront cost and told us what to expect from our service technician, Omar, who would be coming out to our home to diagnose problems and carry out repairs. Wesley had completely briefed Omar on all the possible issues that were a concerned for us. We wanted the control panel repaired, any leaks sealed, and for Omar to check for any possible problems/issues that should be address....full health check up on our 23 year old hot tub. Omar texted and called me on the day that he was coming out to our home to let us know when to expect him to arrive. My wife and I were both at work when Omar arrived. Omar called me to let me know what he had found on our hot tub...walking me through the steps he was taking to diagnose the issues with the hot tub. He tried to see if there was a way to get our existing control panel to work vs. replacing it, but the buttons were worn out and the panel needed to be replaced....23 yr old, so no surprise. He then informed me that the Moto Massage Jet air tube had simply worn out over time and needed to be replaced. Omar then outlined the cost of each component to be replaced and asked for my authorization to proceed with the work, which I approved of. About 30 minutes later, I received another phone call from Omar informing me that all of the work had been completed, had not found any leaks, or other issues and that the hot tub was working fine now. Honestly, I was shocked how fast Omar had completed the work...all within the initial estimated time that Wesley had quoted me when we first spoke! A few days later, I received an email detailing the cost of the labor and parts, that had been charged onto my credit card, with my authorization. In a day and age where people are quick to complain about service, I thought it was important to highlight and example of great customer service and to point out how well our Hot Springs hot tub has served us over the decades. Tony