Great West Pool & Spa Ltd

Ken and his team have been providing us full service for our pool and hot tub for the past 15+ years. Ken replaced our liner 6 yrs ago, balances our chemicals as part of spring opening and winterizes the heater at fall close up. He is knowledgeable and provides a professional level of service. We are located in Maple Ridge distant from his shop has never impacted his level of service in a timely way.

Horrible experience. I admittedly went in without any information about my hot tub, but I knew the model and size etc. I told them I had drained it and was starting from scratch and had heard they were really helpful. Well, what I got was two people who seemed shocked that I could not answer all their questions and basically there their hands up and said they couldn’t help me. Then, they suggested I bring back a water sample after I had told them I had drained the tub. How hard would it have been to assume I was literally starting with a brand new tub and say “ here’s all the stuff you need?” They only seemed to offer any help when I was walking out the door frustrated and by then it was too late. Certainly not a great customer experience from my perspective

The ladies working here / owners are amazing. They educated me on all the chemicals needed for my new hot tub. They explained what each one does and gave me an easy printout which helps with not only regular maintenance but for chemical issues. I call them often with my silly questions and they are always delighted to help me. You may save a few $$ on your chemicals elsewhere but I guarantee you that the guidance and quality you receive here is well worth it. Highly recommend this place.