Sonco Pools & Spas

We just purchased our rythem hot tub. We had a hot springs grande for 20 years . That is why I wanted another. When it was delivered the gentleman who put things together noticed it had a bad lid and said he would have them order us another. When he proceeded to try to put the front back on. He could not get it on messed with it for almost 45 minutes. Said it was a factory problem. Then when our electrical man came to hook it up again we had a hard time getting the front back on took us almost an hour of messing around with it. This should not be a problem. I then called to check on the lid. Service could not answer my call they would call me back. Never happened. So we went in. Service was busy so they would call us back. Of course they did not. And now its been 3 weeks since we have been trying to get a hold of Service or waiting for a call ....still waiting..they got the money thats a done deal. I hope thats not how you want your business to be seen. I will certainly not recommend this place because of your services.

Sonco is great! We were having trouble getting our pool chemicals balanced. My husband called and spoke with De’Angelo, who was very knowledgeable and eager to help. He had us bring in a water sample, and after testing it, they put together a clear plan to get everything back on track. Their recommendations nearly corrected the issues overnight. Everyone we interacted with was friendly, helpful, and willing to take the time to make sure we understood everything. Highly recommend!

Purchased a Hotspring Limelight Flair from Alejandro a few weeks ago. Great experience. I was unsure on if I wanted a lounge seat or not, they arranged for me to come in after hours, when the store was closed and allowed me to privately try the lounge option out. I decided I was a Pro lounger! Pricing was straightforward and in line with my expectations. Delivery experience was good. They guided me through start up as this is my 1st SPA. I love my SPA, its really helped relax my muscles after a workout or a long day! Great dealer, highly recommend.

When we bought our first home 8 years ago, we had no clue how to manage a swimming pool let alone one that was installed in the 1970s. The pool company that had been in DeKalb for decades closed their doors for good that summer leaving us scrambling for help. Turns out there aren’t many places that will service somewhere as “remote” as DeKalb. We expanded our search and found Sonco and met Dustin. They were the answer to our prayers. Not only does this company respect their clientele by communicating efficiently and clearly, they do TOP NOTCH work! We’ve gotten to know Michelle and the service team over the years and know that any issue we run into, they’ve got our backs. We will not ever use any other pool company to service our backyard paradise and look forward to many more years of working with the team at Sonco!

Excellent place! I just put up a "baby", 1,000 gallon pool and went there to discuss chemicals and quantities. Brad was most knowledgeable and helpful. He explained to me what was needed and directed me on proper use and quantities. He then gave me a bottle to bring home and fill with my pool water after treating and said to bring it into the store and that they would test the water for free! What great customer service!