Tyler McCormick
Started to hear rumors from neighbors that things where changing. Well clearly from the screenshot. They are. You can’t lip sync good customer service.
FeaturedTaking CallsPool & Hot Tub Companies in Rockville, Virginia
Ultimate Pools
Ultimate Pools
Ultimate Pools is a swimming pool contractor based in Rockville, specializing in custom gunite pools and spas. It serves Richmond, Rockville and surrounding areas.
Business Highlights
- Ultimate Pools is family-owned and operated.
- Ultimate Pools is a Class A contractor.
- Its technicians are certified and licensed.
Service Area
Richmond, Rockville and surrounding areas.
Featured Local Business
Ultimate Pools is listed on ProsGrade in Rockville, Virginia.
Featured
Featured on ProsGrade
Listing details
5 services listed, including Custom pool construction, Pool renovation and repair and Pool service. Open weekdays, closed on weekends. Rated 4.2 from 29 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Ultimate Pools stands on ProsGrade in Rockville, using its public Google rating and review count.
- Listed on ProsGrade in Rockville.
Services Covered
5 services- Custom pool constructionCustom gunite swimming pools and spas.
- Pool renovation and repairTile and coping repair, resizing, reshaping and resurfacing.
- Pool serviceOpenings and closings; issues involving filtration, pumps, motors, saline generators, heaters and lighting.
- Water featuresWaterfalls, tanning ledges and grottos.
- Outdoor livingBuilt-in grills and hot plates, refrigerators, kegerators, cabanas, bars and stone pizza ovens.
Reviews
What customers say
Customers mention on-time arrivals and responsive communication, with one describing a pool-opening appointment arranged for the following week after a quick callback. A customer praised a detailed tile-and-coping repair and careful cleanup; another reported not receiving a written quote and described poor follow-up and a disrespectful interaction.
Customer Reviews
Martin Browder
They were on time as promised - great attention to detail with a full crew working well together. Did great repair of tile and coping around the pool. Polite and respectful of our property around the pool- cleaned up very well after their work. Will be calling them for any other pool repair needs for sure ! Ask for “G” - he was awesome!!!
Milad Hemmatian
Ultimate pools was a complete disappointment. When I had them give me a quote they never sent me anything in writing. I called and spoke to Susan and I’ve never been more disrespected by someone who couldn’t even pronounce my last name. As for Travis (guy who gave me the quote) he was very stand offish, curt and terrible at following up. Long story short I went with Anthony and Sylvan and they have been nothing short of amazing. If you’re looking for a pool in RVA are please consider Anthony and Sylvan or Premier pools and spas. They were considerably more informative, professional and provided an amazing customer experience. Ultimate pools is a joke and they lost out on a cool $150k. Great job Susan and Travis!
Jean Styer
Ultimate Pools installed our pool in 2003 and has done a great job for us ever since. They are professional and responsive to our questions and to our needs, and we can always count on them for expert advice. They contact us to set dates for opening and closing, and usually offer a range of dates to suit our schedules. They show up on time when they say they will, and that is rare in today’s world. We feel very fortunate to have been associated with them over the years.
Lin Brann
Highly recommended. During the busy season in mid-June, I have called several companies with good reviews to open the pool for us, but they either have no immediate availability or simply didn’t return my calls. Tammy from Ultimate Pools returned my call within an hour and scheduled someone to open for us in the following week. One of the two guys came out was very knowledgeable and gave us a lot of good recommendations. We were satisfied with overall experience. Definitely will use them again.
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Frequently Asked Questions
How long does Ultimate Pools' pool construction usually take?
The planning and permit phase usually takes about two weeks, depending on the time of year, followed by six to eight weeks of construction after the permit is obtained. Rain, material shortages or customer changes to the plans can extend the schedule.
What will homeowners need to do during an Ultimate Pools pool build?
Homeowners need to be present for excavation and when the electrician and gas workers are there. They also need to water the gunite two to three times daily for about seven days and turn off the water when the pool reaches the mid-tile line.