Kirk Meyers
Wow! My older pool filter unit was leaking from the exhaust outlet on the filter compartment. And the lines had a lot of air in them as evident from the floating pool sweep and the air coming out every morning at start up. I was thinking a replacement of the entire filter system was in order. Called NPS to take a look, and had to set up an appointment. Nelson from NPS inspected the system and ran the filter. I was out of town at the moment, and he called me and gave me some great advice. He agreed it was old system, but wanted me to troubleshoot a couple of things before deciding to replace. Even though the replacement price seemed reasonable to me. I got home from vacation, followed Nelson's instructions. After removing the filters and testing the pressure without the filters, I decided to buy new filters myself and replace. Runs great! No replacement of the system needed. The trip to diagnose was free and didn't cost me a thing for NPS. They didn't try to sell me something I thought I needed. They were only interested in finding the cause of the issue and letting me know what should be done. I still have an older filter system, but it is running great. And when it gets to the point of needing replacement, I know where to go! Five stars for sure! Thank you Nelson and NPS Pool Service!