Neighborhood pool and spa store offering chemicals, equipment, parts, water testing, and practical guidance for residential pools in the Saint Charles, Missouri area.
Local ownership and a focus on practical help stand out in recent feedback. Shoppers mention clear advice, useful product selection, and staff who take time to answer questions. The store’s straightforward hours and phone support make it an easy stop for mid-season needs Local experience that helps homeowners across Saint Charles, Missouri compare a more region-aware provider.
Serving Saint Charles, Missouri and surrounding St. Charles County communities including Weldon Spring, Cottleville, and nearby neighborhoods.
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In-store water testing and chemical recommendations; retail sales of pool and spa chemicals; pumps, filters, heaters, and parts; basic troubleshooting advice; seasonal opening and closing service referenced in customer feedback.
Recent reviews often highlight helpful guidance—both in-store and by phone—especially for troubleshooting filters and balancing water. Many customers mention friendly service and a willingness to explain products and steps. A minority report concerns about communication and scheduling tied to seasonal opening/closing work. Overall ratings skew positive with repeat visits noted.
This is the best pool store near St. Louis. It's not the closest to me, but it's the best! I happily make the drive. Family-owned business and I like that.
I called them to ask about our sand filter and Andy gave us solid advice saving us time and money! We appreciate their help.
Worst customer service I have ever received. Andy is dismissive, condescending and genuinely doesn’t care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right.Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they’re good at is racking up the chemical charges every week and billing the customer.Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they’re doing and send incompetent people out to do the job causing $1000s in damage that they won’t fix.
We got a covid pool installed by Eddie Edmondson. Avoid this pool builder at all costs.A friend recommended St Charles Pool and Spa. They have opened and closed our pool ever since. These guys are awesome. I can't say enough good things about Andy and his staff. These guys are top notch. Don't go anywhere else. Worth the drive.
Chris and his crew got our pool going today for the season! It’s our first time with a pool and they were all so friendly, knowledgeable, and answered every question we had! They took extra care for us double checking everything and fixed some minor things, and told us what to keep tabs on! They even did a full salt water install and got the pool cleaned and ready to go! We were so happy with the crew and they went above and beyond! We are happy we found a good pool company to use for supplies, maintenance, and anything we might need! Highly recommend!
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