Anthony Monaco
This is the best pool store near St. Louis. It's not the closest to me, but it's the best! I happily make the drive. Family-owned business and I like that.
FeaturedTaking CallsPool & Hot Tub Companies in Saint Charles, Missouri
St. Charles Pool & Spa
St. Charles Pool & Spa
St. Charles Pool & Spa sells pool and spa products and provides pool service to homeowners in Saint Charles. It carries pool chemicals, parts and maintenance equipment.
Business Highlights
- It is family-owned and has operated since 2008.
Service Area
Weldon Spring.
Featured Local Business
St. Charles Pool & Spa is one of 3 pool & hot tub companies ProsGrade lists in Saint Charles, Missouri.
Featured
Featured on ProsGrade
Listing details
10 services listed, including Pool and spa supplies, Pool openings and Pool maintenance. Open Monday to Saturday. Rated 4.8 from 66 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How St. Charles Pool & Spa compares with the other 2 pool & hot tub companies on ProsGrade in Saint Charles, using public Google ratings and review counts.
- Ranks in the top half of the 3 Saint Charles pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 4.8 on Google, well above the 4.0 average of other Saint Charles pool & hot tub companies on ProsGrade.
- The only one of the 3 Saint Charles pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
10 services- Pool and spa suppliesChemicals, pool parts and maintenance equipment
- Pool openingsCover removal, 30 minutes of vacuuming, filter, heater and chlorinator setup, and start-up chemicals
- Pool maintenanceSkimmer and pump basket emptying, vacuuming and brushing, water testing and chemical balancing
- Pool closingsLine blowing, shock, algaecide and antifreeze, and pool-cover placement
- Pool equipment repairsPumps, filters, salt generators and heaters
- Heater and heat pump installation
- Motor rebuildsIn-store
- Light replacement and upgrades
- Sand changes and filter cleaning
- Safety cover installation and remakes
Reviews
What customers say
Customers praise the advice and care they received: one appreciated guidance about a sand filter, while another described a friendly, knowledgeable crew that checked the pool, fixed minor issues and explained what to monitor. One customer reported recurring problems with pool openings, closings and weekly maintenance and said the company refused to return and correct the problem.
Customer Reviews
Riley
I called them to ask about our sand filter and Andy gave us solid advice saving us time and money! We appreciate their help.
Bryan Koch
Worst customer service I have ever received. Andy is dismissive, condescending and genuinely doesn’t care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right.
Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they’re good at is racking up the chemical charges every week and billing the customer.
Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they’re doing and send incompetent people out to do the job causing $1000s in damage that they won’t fix.
John Cody
We got a covid pool installed by Eddie Edmondson. Avoid this pool builder at all costs.
A friend recommended St Charles Pool and Spa. They have opened and closed our pool ever since. These guys are awesome. I can't say enough good things about Andy and his staff. These guys are top notch. Don't go anywhere else. Worth the drive.
Amanda
Chris and his crew got our pool going today for the season! It’s our first time with a pool and they were all so friendly, knowledgeable, and answered every question we had! They took extra care for us double checking everything and fixed some minor things, and told us what to keep tabs on! They even did a full salt water install and got the pool cleaned and ready to go! We were so happy with the crew and they went above and beyond! We are happy we found a good pool company to use for supplies, maintenance, and anything we might need! Highly recommend!
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Frequently Asked Questions
What is St. Charles Pool & Spa's responsibility for liner tears during openings?
For pool openings, the company says it is not responsible for tears or holes in liners.