Business ProfilePool & Hot Tub Companies in San Rafael, California
Herb’s Pool Service
Herb’s Pool Service
Herb’s Pool Service is based in San Rafael and was established by Herb Dougan in 1958. It builds and remodels residential and commercial pools, spas and water features, and provides pool and spa service, repairs and maintenance.
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Business Highlights
- It describes itself as a family-owned, second- and third-generation company.
- Its three construction project managers have over 100 years of combined experience.
- Its employees continuously train on pool, spa and equipment technology.
- It lists a license to remodel and build new residential and commercial pools, spas and water features.
Service Area
San Rafael.
Active Business Listing
Herb’s Pool Service is one of 11 pool & hot tub companies ProsGrade lists in San Rafael, California.
Active
Public local listing
Listing details
10 services listed, including Pool design and construction, Pool and spa remodeling and Residential pool and spa service. Open Monday to Saturday. 42 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Herb’s Pool Service compares with the other 10 pool & hot tub companies on ProsGrade in San Rafael, using public Google ratings and review counts.
- Has more Google reviews (42) than 8 of the 10 other San Rafael pool & hot tub companies on ProsGrade.
Services Covered
10 services- Pool design and constructionResidential and commercial pools, spas and water features; interior and deck finishes, waterfalls, colored lights, water jets, grottos and mosaics.
- Pool and spa remodelingStripping, re-plastering and new waterline tile.
- Residential pool and spa serviceTwice-weekly and weekly service; water testing, chlorine or salt sanitizer, pH adjusters.
- Commercial pool and spa serviceWeekly to two or three trips per week.
- Pool and spa equipment service, repairs and warranty workHeaters, filters, solar systems and spa packs.
- Pool start-ups and winterizations
- Automatic and robotic cleanersRepair parts.
- Underwater leak detection and repair
- Safety and solar covers
- Free water testing
Reviews
What customers say
Customers praise the pool care; one reviewer specifically notes good water quality and a clean pool area. One customer reports repeated billing over several years for weekly visits when technicians did not show, a green pool when service ended and billing staff yelling during a phone call.
Customer Reviews
R W
I bought a Polaris pool cleaner robot from Herbs. I have had some issues with it and Herbs staff have been amazing in helping me with these issues. Prompt, efficient, very helpful and available. Great service!
Aaron Pine
Excellent service. Always on time, high quality and fairly priced. Santos is specifically awesome. He does an amazing job with our pool.
Steve Daane
Disaster experience with weekly pool service over a span of several years. Was billed repeatedly when technicians weren’t even showing up. Pool was bright green when I let them go, and billing staff yelled at me on the phone. Maybe you’ll have better luck with them!
Brian Kaplan
I've had a pool for 37 years and normally don't go to Herbs since I live in Novato. After refilling my pool I needed it tested and chemicals replenished. After testing they recommended about $150 in chemicals which I purchased. After I got home I realized I already had one of the chemicals I bought. The next day I came back to the same sales person who said no problem on the return until the manager said "NO RETURN OF ANY CHEMICALS." He didn't care that this small $20
unopened bag that i bought 24 hours ago. He said it's posted all over the store. He directed me to several locations in the store and sure enough nothing in print about returning chemicals, except for in small print on the receipt.
(I believe they now added it)
I called my favorite pool store Don Johnson's in Novato and they informed me they’d be happy to return unopened chemicals. If you want good customer service I wouldn’t recommend Herbs.
P
Great pool service! Conscientious team, keeps water quality good, and pool area clean.
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Frequently Asked Questions
How does Herb’s Pool Service guide a new pool project?
Its construction team can guide a project from permits through startup.
Are chemicals included in Herb’s Pool Service service price?
For most pools, chlorine, acid and diatomaceous earth are included in the service price.