lydia madden
Excellent place. Always very helpful with our pool supplies. This place by far the best
Taking CallsPool & Hot Tub Companies in Somerville, Massachusetts
New England Pool & Spa
New England Pool & Spa
New England Pool & Spa is based in Norwood, Massachusetts, and provides pool cleaning and seasonal openings and closings. Since 1986, it has helped people enjoy pools, spas, hot tubs and saunas.
Service Area
Attleboro, Attleboro Falls, Avon, Brookline, Brookline Village, Canton, Chestnut Hill, Dedham, Dover, East Walpole, Easton, Foxboro, Franklin, Hyde Park, Jamaica Plain, Mansfield, Medfield, Medway, Milton, Milton Village, Natick, Needham, Needham Heights, Newton, Newton Center, Newton Highlands, Newton Lower Falls, Newton Upper Falls, Newtonville, Norfolk, North Attleboro, North Easton, North Weymouth, Norton, Norwood, Randolph, Readville, Roslindale, Sharon, Sherborn, South Easton, South Walpole, Stoughton, Walpole, Wellesley, Wellesley Hills, West Newton, West Roxbury, Westwood and Wrentham.
Local Business Taking Calls
New England Pool & Spa is one of 5 pool & hot tub companies ProsGrade lists in Somerville, Massachusetts.
Taking Calls
Taking calls through ProsGrade
Listing details
5 services listed, including Pool cleaning, Supervac cleaning and Pool openings. Open Monday to Saturday. Rated 3.5 from 25 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How New England Pool & Spa compares with the other 4 pool & hot tub companies on ProsGrade in Somerville, using public Google ratings and review counts.
- One of 5 Somerville pool & hot tub companies on ProsGrade.
Services Covered
5 services- Pool cleaningVacuuming, water testing, basket emptying and brushing when needed
- Supervac cleaningOwn pump; water and debris discharged into the yard
- Pool openingsFull or partial; caretaker/valet and attached-spa options
- Pool closingsFull or partial; caretaker/valet and attached-spa options
- Spa-only opening and closing
Reviews
What customers say
Positive reviews praise helpful pool support, including assistance with supplies and knowledgeable service calls on short notice. One customer credits Kevin with walking them through a pump replacement after the store had a part in stock but could not install it on short notice. A separate customer reports that pool equipment stopped producing chlorine after the company added too much salt to a saltwater pool; the customer says repeated concerns were met with assurances that the salt level was fine and that the customer was screamed at while asking for water dilution.
Customer Reviews
Gerson ND
One of their drivers deliberately sped up to cut me off then gives me the middle of finger. These kind of employees are usually a microcosm of the company itself. Choose wisely.
ana c
Scott and his entire staff are AMAZING! SECOND TO NONE!! Scott and his team have gone out of their way, over and above to always help me, come do service calls on short notice, are EXTREMELY knowledgeable, honest, kind, and just all around the best place and best people ever!!. If I could give 100 stars, I would. I wont go anywhere else!. I 1000% recommend New England Pool & Spa for all your pool and spa needs! The ONLY PLACE TO GO!!
Kristin Burns
Our pool equipment stopped producing chlorine after this company added an excessive amount of salt to our saltwater pool. I called several times to express my concerns, and each time I was told the salt level was “fine.” However, I took the time to consult multiple online pool care groups, visited a pool store twice, and even contacted the pool equipment manufacturer directly. Every single one of them confirmed the same thing: the salt level was too high.
When I called to request that they drain the pool some inches so we could refill with fresh water to dilute the salt—a service I would be paying for—I was screamed at. I have never in in my life been spoken to like that by another adult. It was not only unprofessional, it was downright appalling.
This company is both rude and incompetent. I am disgusted, floored, and frankly still in shock.
Michael Kraft
The Friday before Father's Day weekend, my pool pump died. Finding a replacement that I could install was its own challenge, let alone someone who could do the work last minute. NEPS had the part in stock. And while they could not do the install on such short notice, I am a pretty handy person and have plenty of tools and know how. But still, I had never done this particular job. Kevin spent a very long time walking me through the process of removing the old and installing the new, showing me how things would look once I broke it down, the order of removal and replacement, tools I would need, etc.He showed me the exploded view diagrams and had me take pictures of several things so I could reference those during the replacement. Between that and a couple of very good YouTube videos, I felt this was a job I could manage and, well, I didn't have much choice if we wanted to swim over the weekend. And one more thing - he said if I ran into trouble, I could bring everything over to the store and he would help put it all together. In the end, the job went very smoothly. I was able to manage it myself and the weekend was saved. I am very grateful for his willingness to work with me as long as needed so that I could manage this job on my own.
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Frequently Asked Questions
When can New England Pool & Spa's Supervac cleaning be done?
It can be done at pool opening or closing, or on demand.
Are chemicals included in New England Pool & Spa's Supervac cleaning?
No. Chemicals are not included with Supervac cleaning.
Do New England Pool & Spa's pool openings and closings include cleaning or chemicals?
No. Pool openings and closings exclude cleaning and chemicals, and extra charges apply.