St Cyr's Pool & Spa

UPDATE: No, I did not receive a call from the Service Manager as stated by the response below. St Cyr Service and their social managers will tell you what you want to hear; like the 2 other times. Got a great deal on a floor model Bull Frog Spa at the North Hampton location. Purchase and delivery went great. Had a leak shortly after filling up the spa and St Cyr was good about getting someone out there quickly to fix the issue. I have another warranty issue with a jetpack light that was never installed from the factory that St Cyr has been less than professional and unacceptable resolving - it took weeks to get the part on order after the Technician wrote up the order. I have had to call about this part numerous times to keep track of St Cyr. The scheduled an appt without calling me (was not home that day). Called again to actually schedule an appt that worked for both of us. They confirmed the appt., yet on the day of, it took me calling to see when the tech would arrive, just to find out they suspended my appt without telling me, because they couldn't drive to their other location to get the part. I asked to speak to the Service Manager multiple times; never a call back. Days later, they still don't have the part at their Service location, though have said they will finally be here to replace the part. The only reason this is not one star, is because the service tech (Bill) has been amazing the prior times coming to perform warranty work

Highly knowledgeable pool technicians and reasonable prices! I was also tricked into buying a new pool pump for thousands of dollars from another company until I called St Cyr's Pool & Spa. Their technician came to my home and took his time to assess what was going on with the pump. He saved me thousands of dollars and was able to solve the simple issue with the pump line. He even educated me on next steps for the pool going forward. I would recommend this company for any pool service!

I ordered.a product online from St Cyr Pools. I was sent an order number, and solicitations for two weeks from St Cyr. After two weeks, I called and left a message asking about my items. They never called back. I looked at my credit card to find they'd reversed the charge and canceled the order without notifying me. Poor communication. What they claim to have in stock is not accurate. They never bothered to notify me by any means that the purchase was reversed. Very sloppy and will not use again.

Alex and Ryan from St. Cyr Pool did an excellent job closing our pool. Even though it was pouring rain, they were professional, took the time to answer all my questions, and made sure everything was closed up neatly. Very impressed with their service!

Excellent service from Nancy to her crew that she has working. Delivery of my new tub and removal of my old was a smooth transition. Delivery guys were very helpful and knowledgeable when they delivered. Follow up texts and emails to make sure I didn’t have any questions. Keep up the great service.