Kevin D
Listen to the reviews. Terrible customer service, you'd think they would be more willing to help their clients.
Taking CallsPool & Hot Tub Companies in Sparks, Nevada
Dan Loose Pools And Spas
Dan Loose Pools And Spas
Dan Loose Pools And Spas builds custom residential, commercial and community swimming pools and cares for in-ground and above-ground pools, hot tubs and spas. It has served the Sparks area for over 51 years.
Service Area
Sparks, Reno, Carson City, Fallon, Fernley, Minden, Gardnerville, Genoa, Incline Village and Dayton; Truckee, Quincy, Portola, Susanville, Tahoe and Donner in California.
Local Business Taking Calls
Dan Loose Pools And Spas is one of 4 pool & hot tub companies ProsGrade lists in Sparks, Nevada.
Taking Calls
Taking calls through ProsGrade
Listing details
8 services listed, including Pool design, Pool construction and Pool repairs. Open weekdays, closed on weekends. Rated 2.6 from 13 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Dan Loose Pools And Spas compares with the other 3 pool & hot tub companies on ProsGrade in Sparks, using public Google ratings and review counts.
- One of 4 Sparks pool & hot tub companies on ProsGrade.
Services Covered
8 services- Pool design
- Pool constructionCustom residential, commercial and community swimming pools
- Pool repairs
- Pool maintenanceWeekly or monthly cleaning and equipment services
- Pool cleaning
- Pool equipment and supplies
- Pool safety
- Hot tub and spa care
Reviews
What customers say
Several reviewers describe poor customer service and difficulty getting follow-up or assistance. Specific concerns include a customer's account of four scheduled appointments, early departures from work and lost pay twice, and a leaking-pool owner's report that the company declined an offer to pay for help locating the pipes.
Customer Reviews
Brad Kaune
Built my pool about 10 years ago. It is leaking terribly, (lost about 20k gallons in the past month). I asked them to come by to help me determine where the pipes were, offering to pay them. They refused to even send someone...too busy for the "foreseeable future". Don't care!
Seems fishy... Construction defects???
Brenda Brower
Had 4 appointments scheduled with this company, left work early and lost pay.... twice!!! Trust this company with our money to put in a pool??? No way.... we'd rather have a blow up pool.
Jeff Sparrow
Met owner in store. He said he would call to make an appointment to come to house within a week. 2 weeks later I called and was told he would get back to me that day. 2 weeks later I called and was put on hold for 20 minutes. I hung up and called back, got vm and left message. Never heard back.
Kristina Z
I wouldn't give this place even one star but for the knowledge and promptness of the tech. The receptionist was extremely rude two times to me and refused my business for bogus reasons e.g. claiming I had not paid a bill that I never even received, and that though I discussed the circumstances with the tech and we had come to an arrangement re the padlocks on my
Side gate, the receptionist claimed I was "wasting their time" and they wouldn't do business with "people like me." Keep your blood pressure down, don't bother with this business.
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