Fishel Pools offers custom pool construction, hot tubs, and recurring maintenance from its Springfield, Missouri location. The company also provides in-store water testing and supplies and schedules service visits for diagnostics and repairs.
Local presence with a dedicated storefront, a track record of full pool builds in the region, and technicians experienced with equipment troubleshooting. Offers both construction and routine care so owners can work with a single provider from build through maintenance Local experience that helps homeowners across Springfield, Missouri compare a more region-aware provider.
Springfield, MO and nearby communities across southwest Missouri.
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Services include custom in-ground pool design and construction, hot tubs, pool openings and closings, weekly cleaning and water balancing, equipment repair and replacement (heaters, pumps, filters), leak checks, safety covers, and on-site water testing and supplies.
Reviews note a mix of experiences. Many customers praise helpful communication, timely weekly service, and effective troubleshooting of heaters and other equipment. Negative feedback mentions scheduling delays, inconsistent punctuality, and occasional concerns about on-site professionalism. Overall sentiment reflects strong outcomes for some projects alongside areas to improve response times and jobsite conduct.
I don’t even know where to begin here. If I could post 0 stars I would. I wouldn’t let this company touch my daughter’s Malibu Barbie pool. Had them install a pool heater. Called them 4 times for the estimate and finally got it. Was told it’d be installed on a Friday but needed half payment first. Okay cool. Waited and waited for the bill. I had to call back the next day and ask to pay the bill. On Friday someone came and dropped off the heater. Didn’t tell us they were there or when they left. Had to call the office to see what was up. “Oh they’ll be back out Tuesday to finish. They came out Tuesday but didn’t get it finished. Again no one told us they were there or when they left. Wed they finally finished install. Again didn’t tell us they were there or left. Never showed us how to use the heater. Just sat the owners manual on top of the heater. I tried to talk to one of the repairmen but mid sentence he walked off. This was the worst experience ever.
We had Fishel Pools open our pool this year and they have been doing weekly service for our pool for several weeks now. We are so happy with their service, communication and prompt attention to any issues we have. The owner is awesome to work with and I am so happy!
In my experience, individuals have conducted business while smoking and leaving cigarette waste around the pool and workspace. Glass has been dropped into the pool, and equipment has been left at times unattended. I believe this creates an unprofessional reputation, experience, and safety concern for those interacting with the company. When maintenance is needed in the pump room representatives have arrived past stated times and have left without fulfilling the job or communicating clearly to those who are guarding and helping to sustain the pool functions. At times some of the stated advice from representatives has been counter to safety protocols such as the amount of shock put into the pool while patrons are swimming. I hope that the efforts of the company improve and would be happy to return to share an updated review of increased professionalism, safety, communication, and expertise.
The crew at Fishel pools are experts in their field. I had 2 other companies come to figure out the pool heater, both said you have to replace it. But "G" man showed up last (thank god) in 15 - 20 minutes he had it going...the man!! Only crew I will have work on my pool from here on. Thanks Fishel!!
Craig and Ryan Fishel built our pool at our lake home they made construction an enjoyable experience. The finished project is absolutely beautiful. The person from Fishel Pool that maintains our pool, Brice Lacy is a perfectionist and it is always clean and crystal clear. We have had several pools over the years but this company is the best. I highly recommend them.
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