Local retail hub for pool and spa supplies, parts, and practical guidance. Known for helping customers quickly source items and understand product fit and usage Serving homeowners across Springfield, Missouri.
Helpful staff who explain product options and compatibility. Consistent store hours with phone support. Ability to source and ship parts when time matters. Local knowledge of common pool and spa setups in the Springfield, Missouri area.
Springfield, Missouri and surrounding communities; shipping assistance available for select parts.
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Retail supplies for pools and hot tubs; replacement parts and accessories; water care products; basic troubleshooting guidance in-store or by phone; order assistance and shipping for select items.
Great service! We needed a part fast and they didn’t hesitate to help us get the part shipped that day. We received the part the next day and we were able to get our pool opened right up like we wanted! Very grateful!
The staff is very knowledgeable. They answer any questions you have. They know all the products and tell you about them. So you don't get the buy the wrong products. Very helpful. You don't feel like you're just a number or that you are wasting their time. Like other places, I've been to\n Great people. Sometimes I like to go in and just look at some of the things that you can Have in the pool for pool parties and get-togethers. I really like these people. They\n Make you feel at home and they take good care of you.
These folks know their business and are true to their word! They fixed my tub issues and at a far less than expected cost. Need a hot tub or a pool give them a call . We bought out hot tub from that hot tub guy on the Lebanon sales pages. He would not honor his word and fix it what he sold us... So I paid these guys to rescue me and they did!!
Our experience dealing with Midwest Pool & Spa was TERRIBLE!!!!! I would not recommend dealing with this company or buying anything from them!! We purchased a winter pool cover for our 27 foot round radiant pool this Fall. When we received the cover We could tell that the box had been previously opened and resealed. The cover was 3 1/2 feet too big for our pool.. We called and spoke to Darren and Jeff many times and explained that we obviously had received the wrong pool cover, because we have owned the pool for 10 years and this is the third winter cover we have purchased. Each previous cover fit on nice and snug, there was no extra cover that could not be snapped into the pool and hang over the side like this one was. Jeff and Darren tried to tell us we put the cover on wrong. After several attempts of trying to put the cover on in a five point snapping in , it still did not work. We still had excess cover hanging over the side of the pool. We sent them pictures and told them we think they had sent us a cover for a 30 foot pool especially because the box had obviously been pre-opened before it got to us. We spent over $600 on this pool cover and they would do nothing to help us! Other than try to tell us we put the cover on wrong! We even had our local Radiant pool dealer come over and look at the cover and he told us it was definitely the wrong cover for our pool. But still no help from Darren and Jeff! I think this company is very unprofessional and would not recommend dealing with them whatsoever! The only reason we didn’t buy the cover from our local dealer was because they were sold out. Please think twice before purchasing a thing from this company ! Their Customer service is the pits!!!
Have used Midwest several times when either prices were significantly better, or items were unavailable in the Chicago suburbs. Service, product, and shipping has always been exemplary. Customer service is great. Recommend them unconditionally.
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