Stephen Gentry
Great service! We needed a part fast and they didn’t hesitate to help us get the part shipped that day. We received the part the next day and we were able to get our pool opened right up like we wanted! Very grateful!
Taking CallsPool & Hot Tub Companies in Springfield, Missouri
Midwest Pool & Spa
Midwest Pool & Spa
Midwest Pool & Spa is a pool and spa retailer with two stores in Springfield, Missouri. It specializes in unusual and hard-to-find pool and spa parts.
Business Highlights
- It is a third-generation, family-owned company.
- It has over 50 years of experience in swimming pool and hot tub supplies.
Service Area
Springfield, Missouri.
Local Business Taking Calls
Midwest Pool & Spa is one of 12 pool & hot tub companies ProsGrade lists in Springfield, Missouri.
Taking Calls
Taking calls through ProsGrade
Listing details
5 services listed, including Above-ground pools, Pool and spa parts and Pool chemicals. Open 7 days a week. Rated 4.7 from 337 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Midwest Pool & Spa compares with the other 11 pool & hot tub companies on ProsGrade in Springfield, using public Google ratings and review counts.
- Ranks in the top half of the 12 Springfield pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 4.7 on Google, at or above the 4.6 average of other Springfield pool & hot tub companies on ProsGrade.
- Has the most Google reviews (337) of the 12 Springfield pool & hot tub companies on ProsGrade.
- One of 6 Springfield pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
5 services- Above-ground poolsLomart, Embassy, Carvin and Wilbar brands
- Pool and spa partsDoughboy, Lomart, Pentair, Hayward and Zodiac Polaris
- Pool chemicalsChlorine tablets, chlorine shock and non-chlorine shock
- Pool supplies and equipmentAuto cleaners, filters, pumps, heaters, lights, covers and safety equipment
- Spa suppliesFragrances, cartridge filters, chemicals, covers, pumps and steps
Reviews
What customers say
Customers praise the service, with one customer noting that staff answered product questions and helped prevent a wrong purchase. One customer said a needed pool part was shipped that day, and another said the business fixed tub issues for less than expected. A customer also reported that a pool cover was too large and said Midwest Pool & Spa did not help resolve the problem.
Customer Reviews
Debbi Hawkins
The staff is very knowledgeable. They answer any questions you have. They know all the products and tell you about them. So you don't get the buy the wrong products. Very helpful. You don't feel like you're just a number or that you are wasting their time. Like other places, I've been to\n Great people. Sometimes I like to go in and just look at some of the things that you can Have in the pool for pool parties and get-togethers. I really like these people. They\n Make you feel at home and they take good care of you.
CHERI Colson
These folks know their business and are true to their word! They fixed my tub issues and at a far less than expected cost. Need a hot tub or a pool give them a call . We bought out hot tub from that hot tub guy on the Lebanon sales pages. He would not honor his word and fix it what he sold us... So I paid these guys to rescue me and they did!!
Valerie Poissant
Our experience dealing with Midwest Pool & Spa was TERRIBLE!!!!! I would not recommend dealing with this company or buying anything from them!! We purchased a winter pool cover for our 27 foot round radiant pool this Fall. When we received the cover We could tell that the box had been previously opened and resealed. The cover was 3 1/2 feet too big for our pool.. We called and spoke to Darren and Jeff many times and explained that we obviously had received the wrong pool cover, because we have owned the pool for 10 years and this is the third winter cover we have purchased. Each previous cover fit on nice and snug, there was no extra cover that could not be snapped into the pool and hang over the side like this one was. Jeff and Darren tried to tell us we put the cover on wrong. After several attempts of trying to put the cover on in a five point snapping in , it still did not work. We still had excess cover hanging over the side of the pool. We sent them pictures and told them we think they had sent us a cover for a 30 foot pool especially because the box had obviously been pre-opened before it got to us. We spent over $600 on this pool cover and they would do nothing to help us! Other than try to tell us we put the cover on wrong! We even had our local Radiant pool dealer come over and look at the cover and he told us it was definitely the wrong cover for our pool. But still no help from Darren and Jeff! I think this company is very unprofessional and would not recommend dealing with them whatsoever! The only reason we didn’t buy the cover from our local dealer was because they were sold out. Please think twice before purchasing a thing from this company ! Their Customer service is the pits!!!
Matthew Steichmann
Have used Midwest several times when either prices were significantly better, or items were unavailable in the Chicago suburbs. Service, product, and shipping has always been exemplary. Customer service is great. Recommend them unconditionally.
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Frequently Asked Questions
Can customers get product guidance from Midwest Pool & Spa year-round?
The company says its staff is available year-round, including holidays, to provide guidance and support.
Does Midwest Pool & Spa carry non-chlorine pool-care options?
It carries an Oxygen System and E-Z Pool non-chlorine systems, with options for chlorine-, salt- and cyanuric-acid-free pool care.