Prestige Pools & Spas

We just recently bought a hot tub from these folks. The sales staff was incredibly knowledgeable on the products. We’re very happy what we ended up with. The tub has been delivered set up without a hitch and this company is all about personal service. Highly recommend these folks if you’re interested in hot tubs, pools, and spas!!!

I couldn’t be happier with my experience with Prestige Pools and Spas. From the initial sales process all the way through delivery and installation, everything was handled professionally and efficiently. The team was knowledgeable, answered all of my questions, and made the entire process easy and stress-free. When it came time for delivery, they arrived on schedule, took great care with the installation, and made sure everything was set up correctly before they left. Their attention to detail and customer service really stood out. If you’re looking for a company that truly cares about its customers and stands behind its work, I highly recommend Prestige Pools and Spas. Thank you for doing such a fantastic job with my new hot tub!

We have been customers of Prestige Pools since 2003—over 20 years. While we trusted their service for a long time, our experience over the past several years has been extremely disappointing. Repeated broken promises, lack of follow-through, and poor communication have become the norm. Our pool heater has been out of commission for two full seasons, and we are now starting a third without resolution. When our pool was opened last Wednesday, we were told the crew would bring four bags of salt—this did not happen. We were then promised service the following day, and again on Friday, with no one showing up either time. At this point, the lack of reliability and communication is unacceptable. It’s frustrating to go from a long-term, loyal customer to repeatedly being disappointed. I understand delays can happen, but repeated broken promises without accountability are not acceptable. Based on our recent experiences, I cannot recommend Prestige Pools. I hope management takes this feedback seriously and makes needed improvements, as we are now looking elsewhere for better service. May 13, 2026 Update: Since posting this review, the situation has unfortunately continued to deteriorate. Prestige Pools came out last Saturday to replace another heater part they were confident would solve the issue. It did not. We were then assured — promised and guaranteed by management — that our heater would be working today. There was “one more part” that was the answer. Yet again, no one bothered to show up, and we did not even receive a phone call explaining the no show. We have been dealing with this heater issue since 2023. Enough is enough! May 14, 2026: Updating my review after a long and frustrating experience with our Hayward pool heater. There were multiple repair attempts, delays, and a lot of confusion throughout the process. In the end, another technician discovered cobwebs blocking a line that apparently had not been fully cleaned earlier. The heater currently seems to be working. While the process was stressful, I do appreciate Jim and his team continuing to work at the problem until a resolution was found. We are hopeful the heater continues to operate properly moving forward. In the end, in our 23 year business relationship, this is the only ongoing problem we have had.

They successfully delivered the swim spa in the timeframe they set. Doug the crane operator was great and made sure our driveway was not harmed. Connor and Eli were super helpful in getting the swim spa in exactly the right place and didn’t leave until everything was perfect! Thank you all! Definitely recommend this company

I had Best Buy install a new liner this year and it looks fantastic. Steve did an excellent job and kept me informed throughout. The new liner has no border and it really looks nice. Steve and his co worker were very pleasant and professional. Highly recommended