Prisco Hot Tubs CT

Couldn’t be happier with my hot tub purchase from Prisco! Rrok was fantastic and took the time to help me identify the right model for my needs. The delivery process was seamless. I was especially impressed with the complimentary post-delivery service appointment with Rich, who helped me make sure everything was set up and running perfectly. Great experience from start to finish!

We bought a Hot Springs Grandee from Prisco, whose name we got from The Wirecutter. Right out the gate, Rrok our sales rep was amazing in trying to get us into the perfect tub. We were first time tub owners, but with an extremely complicated install process on a 2nd floor terrace behind surrounding buildings, knew we needed to swing for the fences to justify the cost of a crane. Rrok got us into the perfect hot tub for our use case. When our orientation tech bumped our date, Rrok even ran me through setup and chemical balancing over the phone so we could use the unit over the weekend before it was fully commissioned. We cannot sing his praises enough. But all was not well in Prisco land. As a construction professional I know a bit about crane operations. And the initial pricing we got for the crane was suspiciously low, requiring us to re-price things and wave off our first schedule attempt. The company Prisco had sourced to do the work was prepared to block an entire NYC street with no permits. I'm not entirely sure they ever pulled them either, as they never posted closure notices (so street was full of cars) and couldn't show me the printed copy when I asked before the pick. The operator's very cavalier statement when I questioned the permit situation was "we'll do it too fast for them to notice." Love it! It all went ok, we have our hot tub, and I'm enjoying every second of its use. Rrok was a dream and Prisco team I hope you know what a great salesguy he is. He ran a lot of interference for me. But man, delivery left a lot to be desired if you're thinking of trying to get a giant hot tub onto a terrace.

I am thrilled to share my outstanding experience with Rrok at Prisco Hot Tubs. From our very first conversation over the phone and through FaceTime, Rrok demonstrated an exceptional level of professionalism, friendliness, and genuine thoughtfulness. Buying a hot tub is a significant decision, but he made the entire process feel seamless and enjoyable. What stood out most was Rrok’s willingness to go above and beyond to ensure I had all the information I needed, answering my questions patiently and offering thoughtful guidance every step of the way. Even from a distance, Rrok made me feel valued and prioritized, always following through and delivering on every promise. It's rare to find someone who combines such warmth with true professionalism, but he did exactly that!! I highly recommend Rrok and Prisco Hot Tubs to anyone considering a hot tub or any spa-related purchase. If you're looking for someone who is not only knowledgeable but also personable and genuinely caring, you won't find anyone better. Sincerely, Pilar deAvila-Pinsley

Having had issues with my hot tub (originally purchased through another dealer) Prisco now oversee the warranty claims and came to the rescue. Rrok, my contact, has been a pleasure to work with.... understanding, responsive and informative! Thank you!

Purchasing a hot tub from Prisco was as easy as it could be. My sales person, Rrok helped make the selection process simple and explained everything clearly. I ordered the spa shortly before Christmas and Prisco was able to get it delivered super fast. The delivery people were also very nice and competent. Upon filling, the heating element was found to be defective. Prisco had a technician arrive with a replacement in about an hour. Throughout the entire process, Rrok was available via text and phone. He never failed to reply, even on his day off. I highly recommend Prisco!