Valley Pool & Spa

We had an outstanding experience with Fred at Valley Pool in Waynesboro. From the very beginning, he helped us choose the perfect hot tub and made the entire buying process easy and enjoyable. Unfortunately, we ran into a serious electrical problem caused by an electrician who had been recommended. Even though it wasn’t Fred’s fault, he went above and beyond to make everything right. He personally came to our home, helped move the hot tub, put it back in place after the electrical work was completed, filled it with water, and even covered the cost of our own electrician. It is very rare to find someone who stands behind their customers with this level of honesty, professionalism, and care. Fred truly exceeded all of our expectations and made sure we were completely satisfied. If you’re thinking about buying a hot tub, I highly recommend working with Fred at Valley Pool in Waynesboro. You won’t just be buying a great hot tub—you’ll have someone who genuinely cares about his customers and will be there if you ever need help. We couldn’t be happier with our experience!

After a bunch of research on hot tubs and hot tub retailers in the area, I recently purchased a Sundance 780 Dover from Valley Pool & Spa, and I cannot recommend them highly enough. I’ve had the tub for nearly three weeks now, and both the product and the service have been exceptional. If you are looking for a team that prioritizes transparency and communication, ask for Fred Coyner. Throughout the process, Fred was incredibly detailed, keeping me updated on shipping timelines even when winter storms in the Midwest caused unexpected delays. He never left me wondering about the status of my order and was extremely helpful in assisting with any questions I had throughout the process.

I am very happy with my experience with Valley Pool and Spa so far! We have been well taken care of from pre purchase months ago to delivery last Monday. Set up was fast and tidy. I received everything I needed to get up and running and then some! Great instructions on use and care from the installation team. Nice people and very personable. Can recommend them whole heartedly!

I used Valley Pool & Spa for a Merlin replacement liner for our in-ground 36'x18' pool. Valley Pool & Spa built the pool in 2004, and the original liner lasted that long! The price was fair, and the installation team (Brian and Travis) had decades of experience between them. Watching them work was like watching a dance. They showed up on site at 8:30 a.m., and by 11:30 a.m., the old liner was out, minor repairs to my walls and floor were completed, the new liner was fully installed with vacuums running, and the water was going in. Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with. It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa. Their executive management needs to have a heart-to-heart with their managers, especially in their service group, and keep on them for timeliness with customer communications. If they did that, this place would shine a lot brighter on Google than they presently are.