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Taking CallsPool & Hot Tub Companies in Syracuse, New York

Crystal Clear Pools & Spas

Taking Calls in Syracuse Today 4.40 (209 reviews)(315) 288-5482

Crystal Clear Pools & Spas

Crystal Clear Pools & Spas is a pool and hot tub store in Cicero that has served the Syracuse area for over 22 years. It sells pool and spa products and handles pool installation and ongoing care.

Business Highlights
  • Its staff is factory-trained.

Service Area

Syracuse area; pool installations around New York.

Local Business Taking Calls

Crystal Clear Pools & Spas is one of 9 pool & hot tub companies ProsGrade lists in Syracuse, New York.

Taking Calls
Taking calls through ProsGrade
Listing details

11 services listed, including Hot tubs, Swimming pools and Pool installation. Open 7 days a week. Rated 4.4 from 209 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Crystal Clear Pools & Spas compares with the other 8 pool & hot tub companies on ProsGrade in Syracuse, using public Google ratings and review counts.

  • Ranks in the top half of the 9 Syracuse pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Rated 4.4 on Google, well above the 4.1 average of other Syracuse pool & hot tub companies on ProsGrade.
  • Has more Google reviews (209) than 7 of the 8 other Syracuse pool & hot tub companies on ProsGrade.

Services Covered

11 services
  • Hot tubsCaldera; Utopia, Vacanza, Paradise and Fantasy series
  • Swimming poolsAbove-ground, in-ground, semi-inground and custom in-ground
  • Pool installationIn-home consultation and proposal
  • Pool linersAbove-ground and inground liners
  • Pool maintenanceFull-season and biweekly maintenance plans
  • Pool opening and closingOpening: chlorine treatment and equipment testing; closing: equipment storage and plumbing winterization
  • Pool renovations and repairsTroubleshooting and repairs for pumps, filters, chlorinators and heaters
  • Spa serviceCleaning, maintenance and repair
  • Water testing
  • Spa trade-ins
  • Test soaks

Reviews

What customers say

Customers praise knowledgeable pool guidance and efficient service. One pool owner credits Jim with discussing liner options and keeping in touch as the new liner was provided, while another customer says Jim and Pete helped with Empower financing. One customer reports that the hot-tub-cover schedule was missed, calls went unanswered and callbacks never came; someone arrived three days late only to take measurements.

Customer Reviews

Amber Lamelin

The in-store staff is friendly and helpful, but the hot tub cover scheduling was a mess. We were told scheduling was 3 weeks out and not to bother scheduling now but to come back in 3 weeks. Scheduled date came and went and then no one called back after our scheduled date. We left multiple voicemails and calls went unanswered after their voice mail promises a call back in 24 hours. Finally, someone came 3 days late just to take measurements. Disappointed with the service. Still no call backs. We will be taking our business elsewhere.
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April Beardsley

I currently reside in the town of Clay and have purchased my pool needs from Clear Pools and Spa for several years. The staff is knowledgeable and always go above and beyond to provide accurate information and products for my pool. This year I was in need of a new liner and knew Jim was the person to help me out. He went over liner options with me and ordered a beautiful liner replacement. Weather has not been in our favor, with all the rain in May, but Jim has been in touch and currently provided me with my new liner. My pool is filling as we speak and can’t wait to be able to use it in the coming months. Thank you so much Jim and your team, along with Pete, in providing me with excellent service. I will continue to purchase and recommend you in the future. Thank you again!
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Caroline Berrios

I have had an outstanding experience with Crystal Clear Pools. They have opened and closed my pool for years, but this year, for the first time I’ve decided to do biweekly service. My pool has never looked better. They are prompt, efficient, reasonably priced and they do a great job. They’ve taken all the stress out of my pool maintenance. Jim is approachable and helpful anytime I’ve had a question and I would highly recommend them to anyone.
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Gary Rudick

Shout out to Jim! We are home owners in the market for a new home. Recently we were preparing to make an offer on a home but needed to be sure we could install our dream pool! Without hesitation Jim checked out our circumstances and reassured us it was possible so that we could confidently submit our offer. Unfortunately our offer wasn't accepted but what a great connection! Thanks goes out to Jim and his company. Hopefully we will reconnect soon!
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Yvonne Ayer

We are so thrilled with our Purchase! Jim & Pete, the owners went above & beyond! Helped with financing with Empower. Now just waiting for our dream Spa to be delivered! There may be bigger Hot tubs but not better! We got all the features we cared about for $12,900! Can't wait!!
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Frequently Asked Questions

Does Crystal Clear Pools & Spas perform spa repairs at customers’ homes?

Yes. Spa repair work is done at the customer’s home.

What does Crystal Clear Pools & Spas’ spa satisfaction guarantee cover?

The company says customers dissatisfied within 30 days of delivery may choose another spa. Its terms also include a restocking fee and delivery and pickup charges for a replacement.