Local pool and hot tub retailer with service offerings that include openings/closings, maintenance, liner support, and product guidance for Syracuse, New York-area homeowners.
Local storefront with knowledgeable staff, practical advice on liners and water care, and service options that reduce day-to-day pool upkeep. Customers mention helpful communication in-store and support that makes maintenance easier Local experience that helps homeowners across Syracuse, New York compare a more region-aware provider.
Cicero, Clay, and surrounding Syracuse, New York neighborhoods.
This listing includes additional business details, homeowner trust signals, and stronger comparison information.
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Hot tub and pool retail; pool openings and closings; biweekly maintenance service; liner selection and replacement coordination; water testing guidance; supplies and parts; basic site checks for potential pool projects.
Recent reviews frequently note knowledgeable, friendly staff and helpful guidance on liners and water care. Many customers praise the pool opening/closing services and biweekly maintenance, citing prompt work and good value. Some feedback describes scheduling and communication issues around service appointments, including delays and missed call-backs. Overall sentiment trends positive with appreciation for in-store assistance and ongoing service quality.
The in-store staff is friendly and helpful, but the hot tub cover scheduling was a mess. We were told scheduling was 3 weeks out and not to bother scheduling now but to come back in 3 weeks. Scheduled date came and went and then no one called back after our scheduled date. We left multiple voicemails and calls went unanswered after their voice mail promises a call back in 24 hours. Finally, someone came 3 days late just to take measurements. Disappointed with the service. Still no call backs. We will be taking our business elsewhere.
I currently reside in the town of Clay and have purchased my pool needs from Clear Pools and Spa for several years. The staff is knowledgeable and always go above and beyond to provide accurate information and products for my pool. This year I was in need of a new liner and knew Jim was the person to help me out. He went over liner options with me and ordered a beautiful liner replacement. Weather has not been in our favor, with all the rain in May, but Jim has been in touch and currently provided me with my new liner. My pool is filling as we speak and can’t wait to be able to use it in the coming months.Thank you so much Jim and your team, along with Pete, in providing me with excellent service. I will continue to purchase and recommend you in the future.Thank you again!
I have had an outstanding experience with Crystal Clear Pools.They have opened and closed my pool for years, but this year, for the first time I’ve decided to do biweekly service.My pool has never looked better. They are prompt, efficient, reasonably priced and they do a great job.They’ve taken all the stress out of my pool maintenance.Jim is approachable and helpful anytime I’ve had a question and I would highly recommend them to anyone.
Shout out to Jim! We are home owners in the market for a new home. Recently we were preparing to make an offer on a home but needed to be sure we could install our dream pool! Without hesitation Jim checked out our circumstances and reassured us it was possible so that we could confidently submit our offer. Unfortunately our offer wasn't accepted but what a great connection! Thanks goes out to Jim and his company. Hopefully we will reconnect soon!
We are so thrilled with our Purchase!Jim & Pete, the owners went above & beyond! Helped with financing with Empower. Now just waiting for our dream Spa to be delivered! There may be bigger Hot tubs but not better! We got all the features we cared about for $12,900! Can't wait!!
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