Liverpool Pool & Spa operates a Pool Super Center in Baldwinsville with extensive inventory and on-site water testing, plus a Hot Tub Super Center in East Syracuse. The team assists with new pool and spa projects, seasonal service, and replacement equipment to keep backyard systems reliable in Central New York’s climate.
Local showroom support, broad inventory of parts and supplies, and staff noted for product knowledge and follow-through on service issues. Established presence in Central New York since 1986 with dedicated pool and hot tub centers.
Primary service across Onondaga and nearby counties, including Baldwinsville, Syracuse, New York, Liverpool, Clay, Cicero, North Syracuse, Manlius, Fayetteville, and adjacent communities.
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In-ground and above-ground pools, hot tubs and swim spas, water testing, pool openings/closings, equipment replacement, filters and heaters, covers and liners, chemicals and supplies, troubleshooting and repairs.
Reviews highlight helpful in-store guidance and knowledgeable staff, with several mentions of responsive service teams resolving equipment and warranty issues. Multiple customers call out Brandon and the service department for going above and beyond to source parts and make things right. There are occasional complaints about delayed communication or estimates. Overall sentiment trends positive with appreciation for customer service and product support.
I would not recommend this company based on my experience.We had a pool technician named Justin come out to inspect our pool after a tree fell on it. He examined the damage and told us he would have a quote ready by Sunday. Sunday came and went with no quote. We followed up on Wednesday, and he responded that he was busy and wouldn’t be able to get the estimate together until later in the week.Now, three weeks have passed, and we still have not received a quote. On top of that, our calls and text messages have gone unanswered. This is some of the worst customer service I have ever experienced.If you weren’t interested in taking the job, a simple phone call or text saying so would have been appreciated. Instead, we were given the runaround and lost valuable time that could have been spent having another company assess the damage and provide an estimate.Reliability and communication are essential when dealing with customers, especially when they are waiting on repairs. Unfortunately, our experience showed a lack of both. I strongly suggest improving customer service, communication, and follow-through with potential customers. Based on this experience, I have a hard time believing all of the five-star reviews accurately reflect the level of service we received.
Brandon the above ground service manager has been amazing! My brand new pool got hit with snow damage in north Rome. Brandon heard my issues and said they will fix the damage under warranty and even offered me a new solar cover for my wait till they can come fix it! Brandon's awesome and great customer service thanks Liverpool poolAnd spa!
Great company to work with. We had a problem with our pool wall over the winter, and Brandon in their service department, worked with us to help find replacement parts. He went above and beyond to not only get our pool up and running for summer, but also kept my family safe. I appreciate everything you did for us. Thank you liverpool pool and spa.
The staff was friendly and seemed very knowledgeable about the products I was looking for. Overall, it was a great experience. They didn’t try to oversell me on products I didn’t need, which was very reassuring. It’s nice knowing you can go to your local pool store and feel like you can trust their recommendations — while still doing your own homework as well
Dakota, Scott, José (and team) did an amazing job with my pool filter. Liverpool Pool & Spa opened my pool at the beginning of the season, and I ended up having a pretty serious issue. I contacted LPL, and they sent a team out immediately.They took full ownership of the situation and replaced the filter, standing behind their customer service every step of the way. The guys were fantastic to work with; professional, efficient, and knowledgeable. They quickly got everything set up and took the time to clearly explain everything to me.Overall, a great team and a great experience. Highly recommend
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