Fiesta Pools & Spas (93rd Street)

First time at this location. I was an avid visitor to Dolphin Pools to buy pool chemicals and especially to have my water tested. They had a gentleman that would help me and knew a lot about Baquacil chemicals. Last year he was hit and miss and now do not sell what I need. Fiesta sells what I want/need. I was greeted somewhat and informed nicely where they do testing and a young man helped me get the process started. Ruthie, she is the best! Very knowledgeable about all the different chemicals they carry. Not trying to talk me into changing to a different brand like I have experienced elsewhere. This is my new spot to buy and have questions answered in the future, probably next week.

For years, I always wanted a hot tub on my lunch break. Occasionally I would stop by the store and look at their new hot tubs and dream realizing that one day I might just be able to afford one. On one particular day, I walked in, the guy was on the phone. He remembered me and he said hey I got a used tub for sale. A lady just called. she’s moving into a retirement community. It’s about 15 years old. It was in a garden room. It’s never been outside. Looks like it’s brand new, he said if I take it, he would replace the heater the ozone the pump and you gave me a great price and I bought it. It was a hot spring. I kept it for about 15 years until I just had a leak and each item on the unit finally failed. What I learned about Hot spring tubs as they’re wonderful tubs. I plan to return this year and purchase another. Would be nice if I could find another one that was used, with low miles.

I don’t leave reviews traditionally but I decided to leave one for Fiesta because I believe that usually the only people who take the time to leave reviews are unhappy. I’m a researcher (it’s a character flaw I know lol). I studied hot tubs, quality, manufacturers, prices, options, sales and service, referrals, reviews etc. I physically went to different stores and talked with sales representatives. I didn’t find any that were not knowledgeable and seemed to have integrity. Two people I know to be pool and hot tub people recommended Erik at Fiesta. That was a check in their favor but while a high value data point, only one data point. Along the way, I set my goals and budget. I went to see Erik several times in between visiting other stores. I found him to be a good salesman but more importantly a good guy. The result… I explained my goals (therapeutic, features, easy to use and maintain, service after the sale, training, budget …) and Erik showed me a few and I chose the Limelight Flash. A compromise on my budget but during a sale the included some ancillary items that mitigated the budget impact. Installation had a hiccup (not on Fiesta’s part) that Erik corrected. The post sale training (great for a guy needing simple) and support has been worth the money. I hopefully won’t need service for some time but I have no doubt it will be outstanding.

We bought our first jacuzzi and with Erik’s assistance at Fiesta pools, it was a great experience! We highly recommend working with him and Fiesta pools. They truly work with you each step of the way, from purchase, set up, delivery, and upkeep and how to use properly. We are thankful for the easy experience!