Retail and service shop for pools, hot tubs, and saunas, offering seasonal service, parts, and water testing for the Evansdale–Waterloo, Iowa community.
Local shop with a practical approach to pool and hot tub care, from quick parts runs to full seasonal service. Customers note helpful guidance by phone and in person, plus support for challenging cleanups Local experience that helps homeowners across Waterloo, Iowa compare a more region-aware provider.
Evansdale, Waterloo, and the Cedar Valley region of Northeast Iowa.
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- Pool openings and closings- Green-to-clean recovery and water balancing- Liner replacement and repairs- Pump, filter, and heater replacement- Hot tub sales, setup, and maintenance guidance- Chemical testing, supplies, and parts- Basic leak checks and troubleshooting
Reviews frequently mention helpful communication, with several customers noting quick call-backs and ongoing guidance after service. Multiple comments highlight timely quotes and effective green-to-clean turnarounds. A smaller number of reviews cite missed follow-ups or scheduling frustrations during busy periods. Overall sentiment trends positive with appreciation for support and product know-how.
These guys are the best! Forgot my checkbook and didn’t have a way to pay. I am a returning customer and he allowed me to send a check from home.Thank you.
Lee is absolutely AMAZING! He always takes my calls & texts. We bought a home recently with a pool, the owners didn't take proper care of it, they had no idea what they were doing. The pool was more disgusting than the one in National Lampoons Vacation (see photos of before & after) Lee came out right away to help with the disaster the previous owners had left us in, & ever since Lee still continues to takes calls & texts for questions. He's a great guy with a great personality, very easy to get along with. He always makes sure you understand what he's explaining. Will definitely keep Lee as our go to for anything to do with our pool. Now our kiddos & us can finally enjoy the pool that it was meant to be & look like! Thank you so much Lee! A+++
Had great customer service and timely quote. All around a great experience and would recommend to anyone. Give them a call and see for yourself.
When I first called,I asked to have a service call and wanted to shedule a date with them.They had no concern on what time would work best for me.They said I'd have to wait for them to be available to come out.I needed there help with learning how to run their sand filter pump I just bought.I never got a call,So I started looking into other pool teches in the area.With no luck,I had gone back in there to find out why I never received a call.They lost my number,And were somewhat happy, I happened to come in the shop.Hoping everything was fine and that they'd help me learn how to run it.When I told them I had no experience with pools.I stressed that I needed to be there to learn how to run it.So it wasn't put on other family members.He finally got over to help.He showed us how to clean my pool and help set up my skimmer.But was only there for 15-20 mins.Said I could come to them with any problems I had after losing my number.I offered to pay for my service still, but they said no need.I ended up needing more help and same thing,They wouldn't let me setup an appt with them.Their reasonings it works better, when their free and got spare time.Id call for help and would offer to pay to have my questions answered,And not get a call back.Now I'm selling my pool and pump I just got, Because I dont have any help with my questions.Dont WASTE your time or money on a pool with these guys their too busy for their own business
Did not follow back up with me after having left 4 voicemails and talking to two people who both said that they would pass my info long to get called back. No explanation or reason as to not getting back to me, as well as having followed up weeks before his June 15th "shut down" period.
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