Sonoran Pool Services

I hired them to empty, clean, and balance my hottub. They claimed the work was done, but the tub was still refilling and to pull the hose when it was done in about 15 minutes. They claimed they balanced the chemicals, but you can't do that until it's full and at least 80 degrees. They seemed like they were in a hurry so I paid and let them go. When I checked the hottub 20 minutes later, it still wasn't full AND the power was off. My husband and I checked it later that night and could not get it to turn on again. We called Sonoran and told them we were having issues and they responded aggressively immediately. "I dont know what would cause that, hottub was running when we left." I hadn't accused them of anything. I asked if they would come take a look at it and they immediately replied that it would be another trip charge if we really wanted them to come out, but they don't know what could be wrong. We had another company take look and confirmed it's the pump that fried, almost certainly because it was run dry. I called Sonoran and kindly informed them what we found and they were aggressive and rude with me immediately claiming no fault. So, I'm pretty convinced it's their fault now. Don't hire these people. They don't know what their doing or how to fix it when they break your equipment. If they had an ounce of customer service we'd have ended up paying them for the repair and been none the wiser. Glad we didn't.

I would like to give more than 5 stars for the crew that worked at my parent’s home after the flooding in the area. After getting a quote from another pool company that stated they needed a new liner, Sonoran Pools assessed the situation and fixed the liner in a couple of hours. they were absolutely amazing and the pool is up and running again!!! Thank you again for the great communication and absolutely fantastic service. Pictures are the after flooding and then two days later of the awesome repair work!!

Mo always answers his phone. The company has proved reliable . His employees are very nice and professional. I was a new customer and they came right over in a day maybe two. I bought a house and didn't have the pool inspected. (Bad idea) they set things straight for me and made the pool reliable. Even did 2 tough leaks. I'd recommend them for sure. Other guys kept saying they would stop by on the way home and never did. Most wouldn't answer the phone. I understand summer is busy and everyone wants it now but the people I did get ahold of seemed grouchy really weren't interested in new work or whatever but Mo made time for our pool. He's good at what he does

Had an amazing experience with Mo! As a first-time pool owner, I had tons of questions and Mo answered every single one with patience and expertise. He was incredibly knowledgeable, responsive, and made me feel confident about maintaining my pool. I’ve tried other companies before, but none compare—I’ll definitely be sticking with Mo for all my pool needs. Highly recommend!

Moe was awesome. We called multiple places with an issue we needed resolved asap and had no luck. Moe was able to come out same day, prices were super reasonable, and he did an excellent job not only on the work but being transparent around what’s actually necessary which was so refreshing since a lot of times people will try to upsell you. If you need any type of pool service look no further!