Epic Watershapes

I hired Epic Watershapes, LLC to remodel my pool, including adding a beach entry, new tile, and a marble deck. Unfortunately, my experience has been extremely disappointing and far below what I was promised. One of the biggest issues was that they started work without obtaining the required permits, even though they were responsible for doing so under our contract. As a result, my property has been exposed to potential code violations, and the project was mishandled from the very beginning. The quality of the work itself has been unacceptable. They left trash and debris on the side of my house for weeks, and I received a Notice of Violation from the city. The workmanship pertaining to their plumbing was sloppy. I asked for them to perform a pressure test on the pipes, but I was told they were unable to do so due to an issue with my spa pump. Two other contractors told me they could have bypassed the spa pump to perform the pressure test. Additionally, the sundeck was not built to proper specifications (1 ft of slope per 7 ft is the code in Florida and they did 22 inches of slope per 7 ft), the pavers are sinking, and the pool tiles were damaged because they used the wrong materials during installation. Some of the tiles are already coming loose and have fallen off. I voiced my concerns to Michael regarding the steep slope of the entry and incorrect adhesive being used. He assured me if they made a mistake, he would make things right. Unfortunately, this was not the case. This is not what I expected from a licensed contractor. Because of these issues, I’ve had to terminate them and will have to bring in another contractor to fix and complete the work—at a significant additional cost. What should have been a straightforward project has turned into a costly and stressful situation. Overall, the work was poorly executed, not up to standard, and will now need to be redone. I cannot recommend Epic Watershapes, LLC based on my experience.

Epic was the best choice. Professionals and always attentive to my questions and needs. The pool is amazing and it’s now my favorite place of the house. Mike and Thiago guided me thru the process from start to finish. Thank you guys. Job well done !!!

We couldn’t be happier with our new cocktail pool installation in Palm Beach Gardens! From start to finish, the entire process was smooth, professional, and exceeded our expectations. Michael, the project manager, was outstanding—always communicative, organized, and on top of every detail. He made sure the project stayed on schedule and kept us informed every step of the way. Thiago, the owner, truly takes pride in his work, and it shows in the quality, craftsmanship, and care put into our pool. If you’re looking for a company that delivers exceptional service, quality work, and a stress-free experience, we highly recommend them. Thank you Michael and Thiago for an amazing job!

Epic Watershapes lives up to its name! I love the job they did! I interviewed probably a dozen pool companies and picked Epic Watershapes for their presentation, price & just a gut feeling that proved right. They did a beautiful job with my new pool and pavers and I couldn’t be happier! I definitely recommend them to everyone building a pool! Amazing company that takes pride in its work and aims to make the customer happy, which I am!

I recently had the pleasure of working with Epic Watershapes to install a new pool in my backyard, and I couldn’t be happier with the results! From start to finish, the experience was seamless and professional. The team at Epic Watershapes was incredibly responsive and attentive. They took the time to understand my vision and provided valuable suggestions to enhance the design. Communication was clear and timely throughout the entire process. The craftsmanship is top-notch. The pool was constructed with high-quality materials, and the attention to detail is evident. The crew was skilled and efficient, completing the project on schedule without compromising on quality. I was impressed with the variety of design options and features available. Epic Watershapes offered innovative solutions that perfectly matched my preferences and budget. The final design exceeded my expectations, creating a beautiful and functional space for my family to enjoy. I highly recommend Epic Watershapes to anyone considering a pool installation. Their professionalism, expertise, and dedication to customer satisfaction make them a standout choice in the industry. My new pool has transformed my backyard into a personal oasis, and I couldn’t be more thrilled with the outcome.