Business ProfilePool & Hot Tub Companies in Whitby, Ontario
Wellness Shop at Jacuzzi Whitby
Wellness Shop at Jacuzzi Whitby
Wellness Shop at Jacuzzi Whitby is a Whitby backyard-leisure showroom and hot tub retailer. Its service team makes home visits to inspect spas, diagnose problems and carry out repairs.
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Business Highlights
- The company describes its service technicians as fully trained, certified and experienced.
Service Area
Whitby.
Active Business Listing
Wellness Shop at Jacuzzi Whitby is one of 11 pool & hot tub companies ProsGrade lists in Whitby, Ontario.
Active
Public local listing
Listing details
7 services listed, including Hot tubs, All-season pools and Infrared saunas. Open 7 days a week. 218 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Wellness Shop at Jacuzzi Whitby compares with the other 10 pool & hot tub companies on ProsGrade in Whitby, using public Google ratings and review counts.
- Has more Google reviews (218) than 9 of the 10 other Whitby pool & hot tub companies on ProsGrade.
Services Covered
7 services- Hot tubsJacuzzi®, Wellness Shop and Nordic lines
- All-season poolsJacuzzi® models
- Infrared saunasClearlight® models
- Outdoor saunasKnotty or clear red cedar; electric or wood-burning heaters selected separately
- Cold plunge tubsChill Tub collection
- Spa inspections and repairsHome visits for inspection, diagnosis and issue correction
- Hot tub and all-season pool maintenanceSeasonal opening and closing packages; tune-up packages
Reviews
What customers say
Customers praise knowledgeable sales help and guidance; one customer says Andre found a tub that fit the available space and budget. Service feedback ranges from a hot-tub owner's praise for technician Chris's explanations and punctual arrival to a customer's report of a leaking pipe, a wait of more than two weeks for an appointment, a partial repair, two missed appointments and unanswered calls.
Customer Reviews
Tammy Lock
I’ve loved my Jacuzzi J-345 for the past 10 years and have always received amazing service from Jacuzzi. I especially appreciate being able to use far fewer chemicals thanks to their CLEARRAY® UV cleaning system (also called CLEARRAY Active Oxygen). Before buying, I tried several other hot tub brands and Jacuzzi was clearly the best. As someone with allergies and sensitivities, I’ve never experienced skin irritation or that strong chlorine smell because of the CLEARRAY system.
What I really love is the Jacuzzi® for Life program — I get a new tub every 3 years so I’m always under warranty, and they maintain it 3 times a year with inspections plus a full drain, clean & fill. It makes enjoyment and my life so much easier! ?? Highly recommend!
gordon C
Purchased a 17.5' swim spa - $55k. Amanda was the sales rep. There is an issue with it, leaking from the pipe. I called and had to book a service appt through AI. This was May long weekend. They didn't get to me for over two weeks. Fixed part of the leak and needed it filled to return. We ordered a truck and had it filled that eveningbJune 3rd only to have two appointments booked with no shows and nobody will return my calls. It is now June 11th and crickets. I plan to commemce a claim against them but save yourself and purchase from any other Company as once they have your money, they could care less about you. The service is horrible.
Ashleigh Rose
We had the BEST experience at Wellness Shop Whitby. Andre was very welcoming, knowledgeable and made the process of choosing a hot tub that suited our needs much less overwhelming. I shopped around for over a month and visited a least 6 different retailers before finding the Wellness Shop Whitby. Thank you again Andre, we love our new spa!
Robert Henshaw
I purchased a tub from the Wellness Shop in Whitby right around Christmas 2025 to replace an older tub that I had for 15+ years and that had just recently died. I dealt with Andre at the Wellness Shop in Whitby and he was excellent. This was my 3rd hot tub and so I knew what I was looking for. Andre helped me find a tub that fit my space and my budget perfectly. He arranged all the services to both remove the old tub, and to deliver and install the new one. His team were great. My new tub was operational by early February. The Jacuzzi tubs are extremely well built and all come with 5 year warranties. I am very happy with the purchase and would recommend Andre and the Wellness Shop in Whitby for your next hot tub. Great people. Quality product.
Nathan
The technician Chris was amazing! Extremely knowledgeable about the product and kind enough to take the time to explain what he was doing to solve my problem and why. He also took the time to share some tips and best practices a new hot tub owner wouldn’t know. The was exactly on time, polite, well spoken. What a great experience and it was all covered by warranty.
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Frequently Asked Questions
How long can a hot tub tune-up take?
The maximum onsite time is two hours; extra time required because of the spa's condition is billed in 30-minute increments.
Are water-care chemicals sold or water tests offered at the Whitby showroom?
In-store chemical purchases and water testing are not offered.
Does Wellness Shop at Jacuzzi Whitby offer financing?
Financing through FinanceIt is available for hot tub purchases.