The Backyard Fun Store LLC

Our experience purchasing our new hot tub was so pleasant!!! This is a family owned business and it shows in all the best ways. The salesmen were both super helpful and not pushy AT ALL!!! They let us get in and try out the hot tubs and explain led thoroughly about the difference in sizes, styles, etc. The woman who finalized our sale was so awesome! We really enjoyed our experience

Everyone that we had any contact with at The Backyard Fun Store has been just awesome to work with. They are all very friendly and helpful. They have gone out of their way to assist us with getting our hot tub setup. Bob has done a wonderful job of getting people employed at his business that care just as much as he does. If you are thinking about getting a hot tub be sure and stop in and talk with them, you will be glad you did. We are very glad we did.

After looking at various hot-tubs online, I was set on getting one. I first went into a different local spa dealer, and found myself leaving with more questions than answers... I continued looking on social media and reading reviews on the different brands, but knew I wanted to see it in-person before I'd be willing to pull the trigger. After a few weeks I finally decided to Google more dealers in my area. I came across The Backyard Fun Store and was surprsed how close it was to me... just slightly tucked off a road I frequently travel yet never knew it was there. I arrived at the start of business hours and was promptly greeted by the co-owner (wife Eileen) that encouraged me to walk around their showroom and look at the hot-tubs they had on display. I was amazed, they had LOTS of spas, and various different brands... each tub had a spec sheet with features, measurements, and most importantly- pricing! (At the other dealer, I felt it was as if I was buying a car, where I was being asked "well how much do you want to spend" when trying to get an idea of pricing on the different models) After a few laps on their HUGE showroom, I was able to quickly narrow down which ones I was interested in... Eileen (co-owner) and sales associate were then right there to answer all questions... and I had a lot of questions! But what made me most impressed was that they never made me feel any pressure, it was more as if they wanted to make sure to give me all the information and let me make a decision that would leave me the most satisfied. I ultimately took a few pics on my phone and did some more research at home. A week later I went back in and explained what I was most leaning towards... and still no sales pressure, they're were just cool, down-to-earth people that took pride in how they do business. I was totally impressed and by the time I left, I knew which brand and model was the best fit for what I wanted. A few days later, I went back in prepared to make my purchase. Again the energy was awesome, they knew my name and remembered everything we talked about on my previous visits. I ended up going with a Bullfrog brand spa... it was huge, and concerned about the delivery and set up, given the fixed pergola it was going under. Bob (husband, co-owner) stopped out prior to taking any payment to look over where the tub would be installed... He was very knowledgeable and thought about things I never would have about making it all work. I received delivery the following week (as I was already busy with my own work schedule)... and the delivery and install was 100% professional grade! They even had a crane they used to lift this massive 800lb hot-tub over the back corner of my house! Start to finish was a white-glove installation, ensuring nothing got damaged, scratched, and was positioned exactly how I wanted. In closing, I'm def not the easiest customer... I ask a lot of direct questions, have high expectations, and want the best deal.... The Backyard Fun Store did all that, and then some!! I'm beyond grateful that I learned of this store and for the awesome staff they have. I highly recommend giving them the opportunity to earn your business!! Thanks guys! -Mark

This is the place to learn about and eventually purchase a hot tub when you're in the market. From start to finish the team at BYFS will make the transaction smooth and informative. Bob and Eileen (owners) are the absolute best, with a strong supporting team including Tim, Seth, John and Kelly! Cannot recommend them highly enough for the pre-sale and post-sale support. Pictures included of the install performed by Seth and Bob of my VitaSpa 500 series tub. They navigated the Equipter through a very tight entrance to my backyard and safely on the awaiting pad. Thanks guys, let's go tubbing soon!