Business ProfilePool & Hot Tub Companies in Windsor, Ontario
Atlantis Hot Tub and Pool Centre
Atlantis Hot Tub and Pool Centre
Atlantis Hot Tub and Pool Centre is a pool and spa store in Windsor serving Essex County and communities including Tecumseh, LaSalle and Leamington. Its offerings span pool and hot-tub service, plus above-ground pool packages featuring Carvin and Trendium pools in round and oval sizes.
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Business Highlights
- Atlantis says it is family-owned and operated and has been in business since 2003.
Service Area
Essex County, Windsor, Tecumseh, Essex, LaSalle, Belle River and Leamington.
Active Business Listing
Atlantis Hot Tub and Pool Centre is one of 11 pool & hot tub companies ProsGrade lists in Windsor, Ontario.
Active
Public local listing
Listing details
8 services listed, including Pool service, Hot-tub service and Above-ground pools. Open Monday to Saturday. 53 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Atlantis Hot Tub and Pool Centre compares with the other 10 pool & hot tub companies on ProsGrade in Windsor, using public Google ratings and review counts.
- Has more Google reviews (53) than 6 of the 10 other Windsor pool & hot tub companies on ProsGrade.
Services Covered
8 services- Pool servicePump, heater and filter plumbing; openings and closings; weekly or bi-weekly maintenance
- Hot-tub serviceSpa repairs on any model
- Above-ground poolsCarvin and Trendium; round and oval sizes; complete packages and professional installation
- Hot tubsMarquis, Eco Spa and Northern Hot Tubs
- Water testing
- Pool chemicalsWater-care products for pH balancing and cartridge cleaning
- Hot-tub chemicalsWater-care products for sanitizer balancing and drain prep
- Parts and equipmentParts, equipment and tools
Reviews
What customers say
Customers describe the staff as friendly, knowledgeable and helpful with pool and spa questions. One customer says Ben and John replaced hoses and connections while sharing pool-operation tips, while another says the installers left no mess. A customer also reports being unable to get pool-repair help after cancelling opening and closing services and describes the service as poor.
Customer Reviews
Chris Byrne
First time calling on Atlantis Pools for help and we were extremely pleased with the service. I can usually resolve most issues as I open our pool but this season ran into a problem I could not fix. Ben & John were absolutely fantastic, quick to sort out the issues and replace hoses and connections while also kind of doing a few "tutorials" with me on tips about pool operation etc. Very friendly and efficient. Thinking we will make Atlantis our "go to" going forward. Bonus is they are right around the corner from our house! Although I haven't yet gone to finally start running the pump, John was confident all leaks are fixed but told me to call him if there were any more issues. Thanks so much for providing great service at a very reasonable price.
Ciaran O’Connor
Love this place! Every time I'm in there, the staff are very friendly and always helpful. Perfect store for all your pool and hot tub needs. Would definitely recommend!
Rowaid Khairi
Absolutely outstanding service from Atlantis Hot Tub and Pools! From the moment I walked in, the staff were knowledgeable, welcoming, and genuinely interested in helping me find the right solution for my pool and spa needs. They answered all my questions with patience and made the whole process smooth and stress free. I highly recommend Atlantis to anyone looking for expert advice, reliable service, and a great experience overall!
Kristy Hansen
My family has supported this business for MANY MANY years. My parents passed away and because I cancelled my openings and closings with you I am now treated like garbage. You told me you had absolutely NO one to come and fix my pool. I've never received such poor service over canceling something they charged $225.00. I have no problem taking our business elsewhere. Brutal service . LISA don't try and back pedal now. You DID NOT want to help me at all. BEN even got there and you didn't even want to ask him to help me. You were very unpleasant and you know it. . Wrong. You tried to sell me 1 or 2 feet of the liner lock. I said that WAS NOT what I needed and you preceeded to tell me to buy a foot of it. Stop lying. . You told me you had absolutely no one that works on pools that works there. I bought pucks hoping supporting your business would give you incentive to help me. UNREAL. I will not remove this review. It looks good on you Lisa.
Diana Robinson
Ben and his staff are very knowledgeable about their products and needs. Never try to sell you something you don't need or want. When they install a pool or spa they take care of everything, and leave no mess behind. Very efficient.
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Frequently Asked Questions
Does Atlantis offer financing for above-ground pool packages?
Financing is available for above-ground pool packages.
How does Atlantis arrange pool-service appointments?
Pool-service appointments can be booked during the service team's service hours.