Maughan Design + Remodel

My husband and I were referred to Maughan Design & Remodel (MDI). by two different long-time friends, each of whom had worked with Kathie Maughan Francis to remodel their kitchens and other parts of their homes. We love the results of those remodels and respect the opinions of our friends and therefore did not hesitate to contact MDI for our needs. We did not solicit opinions or bids from any other entity. We are completely satisfied with the results and with the entire remodeling process and experience we had with Kathie and her teams. In starting out, the two of us had varied and often conflicting opinions about what should be done to upgrade our kitchen and family room. To her credit, Kathie is skilled in harmonizing diverse perspectives into cohesive, practical designs. She was patient with us and positive about various possibilities. She listens well and has excellent communication skills in addition to her exceptional design skills. She came up with creative solutions for us, and her excellent eye for color pleased us both. Kathie directly employs a design team and a field team, and she also uses tried-and-true subcontractors for some aspects of each job. In our case, subcontractors were used for plumbing, electrical, and fireplace tile-setting needs. Everyone who came to our house, employees and subs, was professional, respectful, trustworthy, and highly skilled. The workers took protective measures to minimize dust and dirt on the floors. They were careful to leave our house in good shape and clean at the end of each day, including the bathroom they used. They worked quietly and efficiently with no blaring music and no smoking. They were careful when arming and disarming our security system alarm when we were traveling away from home. Everyone exhibited attention to detail in all these regards. As the work got started, we felt comfortable expanding the work scope beyond the renovation to include repairing areas elsewhere in our house and garage where we had incurred water damage. This required sheet rocking, texturizing, and painting. The finished repairs are fabulous. Kathie as Principal, Design Assistant Thea, and Production Manager Daryl visited regularly to oversee subs, check on progress, and answer our questions. We communicated with them and several others on the teams not only in person but also through email and text messaging. Everyone was responsive and helpful. We were always notified in advance about who would be coming and when to expect them. In addition to Kathie, Thea, and Daryl, we especially enjoyed Christopher, Carlos, Chris, Mac, Mitch, Salvador, Estevan, and J.B. My husband is handy and wanted to contribute to the work effort (and save us a little money). Kathie and her design team were receptive to his doing this, so some of the painting and the setting and grouting of our kitchen backsplash tile were his to accomplish. He worked alongside the MDI team, staying out of their way, as they completed other aspects of the project. We enjoyed their company. We felt that the pricing of the various jobs we had done was fair. When she could, Kathie passed along savings to us and enabled us to order a wine cooler, faucets, and a light fixture through her in order to receive discounts on cost. We love our new kitchen and family room and are pleased to have had such a good remodeling experience. We enjoy working in the kitchen with its improved functionality while we listen to music coming from the revitalized audio system in the family room. MDI is a great company that we intend to use again for other projects. We have already referred them to friends and family and will continue to do so without hesitation.

I put off renovating our home for over a decade because I was intimidated by the enormity of the process. From the first meeting with Kathie at Maughan Design and Remodel, I knew I was in good hands. Ours was a large job involving a complete overhaul of the kitchen, new plumbing throughout the house, sewer work, new hardwood floors, lighting upgrades, updated laundry room, updated TV room, patio redesign, and more. Having lived in this house for almost 30 years, it was hard to envision how it could be changed. Kathie did a thorough job of identifying my concerns. The solutions she and her team came up with were creative, stylish, and fit within my budget. Her crew is professional, considerate, and courteous. They were respectful of ourselves and our belongings. They pay great attention to detail, and the quality of their work is uniformly superb. Cabinetry and paint work exceeded my expectations. They attend to small things that help smooth the process of living through a major renovation. For example, they made a point of cleaning up the worksite at the end of each work day. That made the construction disorder easier to bear. She holds her subcontractors to the same high standards as her crew. Communications were quick and clear. When questions, problems, or changes came up (because they inevitably do) they were handled quickly to our complete satisfaction. Thanks to Kathie and her team, we now have a home that brings us great joy. We’re already thinking ahead to having them do the rest of the house.

Sometimes life gets so busy you forget to do the things you ought to do and one of those things was leaving a review for Maughan Design & Remodel. My husband and I had a complete kitchen remodel over two years ago. In addition, we had new flooring put throughout our home, new lighting, etc. It was a big project for us to embark on and we chose Kathie Maughan after interviewing several remodeling companies. We were so pleased with every stage of the project. Kathie was a superb listener to every detail we were interested in and made the magic happen! Every team working on the project was amazing, respectful, informative and a delight to work with. We simply could not have asked for a better experience. Flash forward two years and we had an unfortunate situation with our main flooring that was installed. I hesitantly emailed Kathie to inform her of the situation not really expecting for anything to be resolved after two full years. Not a minute was wasted! She immediately reached out to the flooring company, forwarded some photos I had sent, and two representatives came out to take a look and decided that the floor needed to be redone - with new materials and labor - at no cost to us. I was beyond relieved! This is the kind of company that stands behind their work 100%! If you are considering Kathie of Maughan Design & Remodel for your project, don't hesitate a moment - you won't be sorry!

Let me first say: We love our home! We have worked with Kathy and Erin for over a year, which was expected given that we continued to expand the scope of our renovation and that there was a supply shortage related to the pandemic. Throughout this journey with them, from the planning stage to construction, implementation, and review, we could not have been happier with our experience. Kathy, Erin, and Maughan Design worked hard to respect our budget while delivering an absolutely beautiful renovation. They were responsive to our concerns and feedback, going above and beyond to insure that we were happy through the ups and downs of our renovation; for instance, Kathy personally visited our home innumerable times to check on the progress of our home, answer our questions, and so forth. To boot, we were living on both the East and West Coasts, and Kathy and Erin went the extra mile to have extra eyes on our project while we were not able to physically be there. Overall, we are delighted with how our home turned out. We are thinking about doing additional work on our home in the future, and Maughan Design will, no questions asked, be the first people we call to touch up our home.