QC General Contractors

Jacqueline is incredible to work with. She takes the time to understand the vision for the renovation and translated it into a thoughtful, beautiful design. The 3D model she created made it so easy to visualize exactly how everything would come together. On top of her talent and attention to detail, she’s genuinely one of the nicest people you’ll ever meet.

We had a major issue with our home, which was built by QC Builders (Charlotte Home Buyers, LLC) in 2021. After a few years of ownership, we discovered a serious plumbing leak underneath the home that had caused damage to the bathroom, bedroom, closet, and crawl space. This wasn’t a minor drip — it was a long-term leak that led to structural damage, bowing floors, rotted subflooring, and even impacted insulation. As soon as I discovered the issue, I reached out to the builder. I hoped they would want to understand what went wrong and work with me to make it right. Instead, they pointed to the one-year warranty and declined to take responsibility. When I asked for help at least matching the original tile and LVP flooring so I could start repairs, they didn’t even assist with that. I had to hunt all over town, by myself, just to match materials so my contractor could get the job done quickly. Wanting to handle things through the proper channels, I filed a small claims case. I documented everything — photos, repair invoices, videos, correspondence. In the end, the case was dismissed due to a procedural requirement for an expert witness, not because the damage wasn’t real. I chose not to refile because of the cost and time of bringing in an expert, but that doesn’t mean the issue wasn’t valid. Ask yourself: Does this look like normal wear and tear? Because what we found didn’t feel like that. It felt like a failure in plumbing installation that was hidden until it caused real damage. This was leaking for a long while that expanded past our bed. All I ever wanted was for them to stand behind their work and help fix the issue — or at the very least, help make the repairs easier. That didn’t happen. We’re not the type to leave negative reviews lightly, but after going through months of repairs, legal filings, and thousands in out-of-pocket costs, we want others to be aware. This was our experience. Do with it what you will — but be careful, and ask more questions than we did.

I’ve had such a fantastic experience working with QC General Contractors! The entire team is incredibly professional, reliable, and committed to delivering above-and-beyond quality. They kept me updated every step of the way and ensure each detail is handled with care. It’s such a relief knowing I can trust QC to get the job done right. I’m so glad I chose them and look forward to working with them on future projects!