Crafted Remodeling

ZERO STARS - AVOID THIS CONTRACTOR - Mold Hazard, Forced Evacuation, $150K+ Damages Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025). I suspect many of these reviews are fake or relatives/friends. A factually accurate and honest review is below. HEALTH HAZARD: Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage. Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing. WHAT THEY MESSED UP: Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket. Flooring: 428% markup, cheap laminate without cork underlayment (creates echoes). Recommended herringbone pattern for highly irregular space, looks terrible (pattern used only for square/rectangular rooms). Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Work was also dramatically overcharged. Painted entire unit yellow without authorization while I was out of town, no samples provided. Charged for column plaster never performed (only "necessary" because they cut floors improperly). Double-billed for baseboard painting. Different subcontractors daily with poor supervision. Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town. REFUSES RECEIPTS: Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects. TOTAL DAMAGE: Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses. Over $150,000 out of pocket to fix their work with one year of planned relocation. LEGAL ACTIONS: ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed. Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092. Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet). Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower and flooring install, broken $2300 shower column. I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting.

If you need your floors done or any remodeling work please reach out to Mike at Crafted. I cannot give them enough compliments on their professionalism. Reasonable costs. And most of all the are trustworthy. I travel a lot for work. I came home to water damaged floors from a leaky pipe. Mike gave me a quote, I sent it to the insurance company, they sent me a check and he started the work when I left for my next trip. When I got home all of the work was done. Mind you you, they had to move furniture around in order to replace every inch of flooring. This included drywall repair and painted everything. I am so happy with the results. I give them 10 stars out of 5. BTW... I am now having them quote to update my bathrooms.

Mike the owner was very pleasant to speak with and work with, he was very punctual on getting back to us with any questions and or concerns that we had. The entire Company and Team of employees were great to work with. They did an outstanding job on our flooring and were on time and punctual daily. We actually got to know them personally and really enjoyed having them as our flooring Team! We would highly recommend them and would definitely use them again for any flooring needs we have in the future.