Crafted Remodeling

Nicholas Weisman on Crafted Remodeling

ZERO STARS - AVOID THIS CONTRACTOR - Mold Hazard, Forced Evacuation, $150K+ Damages

Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025).

I suspect many of these reviews are fake or relatives/friends. A factually accurate and honest review is below.

HEALTH HAZARD:
Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage.
Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing.

WHAT THEY MESSED UP:
Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket.

Flooring: 428% markup, cheap laminate without cork underlayment (creates echoes). Recommended herringbone pattern for highly irregular space, looks terrible (pattern used only for square/rectangular rooms).

Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Work was also dramatically overcharged.

Painted entire unit yellow without authorization while I was out of town, no samples provided.

Charged for column plaster never performed (only "necessary" because they cut floors improperly).

Double-billed for baseboard painting.

Different subcontractors daily with poor supervision.

Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town.

REFUSES RECEIPTS:
Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects.

TOTAL DAMAGE:
Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses.

Over $150,000 out of pocket to fix their work with one year of planned relocation.

LEGAL ACTIONS:
ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed.

Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092.

Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet).

Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower and flooring install, broken $2300 shower column.

I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting.

Heather Classen on Crafted Remodeling

If you need your floors done or any remodeling work please reach out to Mike at Crafted. I cannot give them enough compliments on their professionalism. Reasonable costs. And most of all the are trustworthy.

I travel a lot for work. I came home to water damaged floors from a leaky pipe. Mike gave me a quote, I sent it to the insurance company, they sent me a check and he started the work when I left for my next trip. When I got home all of the work was done. Mind you you, they had to move furniture around in order to replace every inch of flooring. This included drywall repair and painted everything.

I am so happy with the results. I give them 10 stars out of 5.

BTW... I am now having them quote to update my bathrooms.

Chris Bone on Crafted Remodeling

Mike the owner was very pleasant to speak with and work with, he was very punctual on getting back to us with any questions and or concerns that we had. The entire Company and Team of employees were great to work with. They did an outstanding job on our flooring and were on time and punctual daily. We actually got to know them personally and really enjoyed having them as our flooring Team! We would highly recommend them and would definitely use them again for any flooring needs we have in the future.

Michelle DeBenedetto on Crafted Remodeling

We could not be happier with the beautiful job that Crafted did on our home!
We had a very confusing, claustrophobic layout with several small rooms and a very tight, non functional kitchen with almost no storage. We have wanted to knock walls down for years to combine 4 small rooms and open the back wall to see the pool from the kitchen.
From the very start of the project through completion, everyone involved was thorough and communicative.
Mike was easy to reach and super flexible with constant modifications and changes on our part. I definitely could not say that I’m an “easy” client! He was patient with my own indecisiveness and willing to adapt in the moment, which I know is terribly inconvenient.
Lewis is a rockstar! Such an incredibly hard worker and so attentive to detail. He had awesome suggestions along the way and was so creative to find ways to get the look and ideas that we were going for.
Ryan with Design and Stone designed the most aesthetic and functional kitchen! The space we were working with was very limited and finicky. He was super accommodating to the things that I knew I wanted, even though not ideally practical, and worked around those things to give us so much functionality, optimize our space, and made it all so beautiful!
Joel, our cabinet installer, was so fast but still thorough and specific. He asked my preferences on multiple details as he went to ensure I loved the final result.
Steve’s precision and detail with our light installation has been pointed out by everyone who’s come to the house and he added several outlets to much needed locations in the kitchen as well as the front and back porch.
I know there are many others I’m overlooking- Omar, “Coach”, the entire plumbing team! Who took the time to teach me how things worked that they changed and moved and repaired old pipes and hose handles along the way ….
Thank you Mike and your fantastic team for your hard work on our home, we’re never leaving now! :)
I have not yet decided on the backsplash and fireplace and will update after completion.

Laura M on Crafted Remodeling

I had to decided to get a lot of work done on my home all at once. After trying to coordinate several different contractors with various failed results a friend suggested I try a general contractor. I met with several and no one seemed really interested until I met with Mike at Crafted Remodeling. Not only did he seem excited about my project, he was constantly in contact with me to make sure I was completely comfortable with the contract before I signed it and gave him the deposit.

During the work process, communication was open. Nothing happened without my approval. All of Mike's subcontractors that I interacted with were incredibly professional and really worked hard to make sure I got what I wanted. There was one or two times where my vision didn't quite match code or what was physically possible but everyone worked with me to come up with ideas that were satisfying to all of us.

The quality of the work itself is outstanding and I'm in love with my new home and yard. Mike and his team really went above and beyond, even touching up little spots that were near work areas but not included in the contract. I won't hesitate to use them again and I wholeheartedly recommend them to others.

Mike, Lewis, Don, Victor.... thank you again!!!!