The Heartland Builders

We hired Heartland Builders to transform our original 1949 bathroom into something much more modern - boy, did they deliver! Leen, Hilary, Carlos and crew were highly professional from start to finish, with timely, thorough communication and helpful consultation. The team went above and beyond to deliver the bathroom we envisioned (working long hours to meet schedule), and were quick to make corrections on the few occasions that there were misunderstandings. You can tell that the team takes great pride in the work they do, and that having a high standard for quality is a priority for them. We plan to bring Heartland Builders back for future projects around our home, and highly recommend you do the same!

We hired heartland builders for finishing our 1100 sq feet unfinished basement space. Logan from Heartland worked with us throughout out this process. They were very quick to start the process and finished it in 6 weeks end to end. They even gave us a very competitive pricing , with a high grade finish. The workers who came to finish the job were very professional though out the process. They gave us choices to choose from. If we were too busy, Logan would do a run down and even send pics for the choice we would like. They were very flexible with choices also if we needed anything additional. It was all so easy. I really recommend these builders. From making the drawings to delivering it awesome job throughout. They are a great team.

We had our master bathroom completely renovated, kitchen countertops replaced and backsplash added, and most of the first floor painted by Heartland. Positive: Customer service was responsive to issues that came up during construction. Workers were polite. Project was scheduled quickly after signing contract and work was completed on time. From a distance, some of the work looks good. Cons: Upon close inspection, overall quality for most work was mediocre. Many kitchen and bath tiles are misaligned and the bathroom grout was already crumbling. After catching several shortcuts, including non-code compliant plumbing, we are concerned what else was missed that will cause future issues. When we requested fixes for several items, they demanded final payment before they would address them. After seeing how they handled the first few issues and seeing egregious craftmanship. For example, caulking instead of grouting certain spots, using a stair tread for a window ledge, ripping our insulation batts open to use the fiberglass to cap open drains, hanging a chandelier incorrectly, etc. We decided against asking for much else to be fixed for fear they'll just make it worst. They did offer to ask the tile installer to determine how easy it would be to fix the uneven tiles, but we chose not to accept because we did not have faith in Heartland's ability to do it right or cleanly. However, some other issues were indeed promptly addressed after payment. When we got the final invoice, the owner claimed they threw in our shower benchtop for free. However, we requested the bill from the stone company because we noticed the unit price of our stone was way off, he happened to 'realize' the benchtop price had been included in the bill all along i.e. we were paying for it anyway and offered us a credit for it instead. We still haven't received a copy of that stone bill. In my opinion they are either dishonest about pricing or they don't care enough to do proper accounting. They also chose not to return the many boxes of unused tile even though they said they would. In summary, I feel portions of the experience with Heartland were a waste of an investment. Look at the attached pics and make the decision for yourself, it is what Heartland found as acceptable.

I used Heartland Builders for two jobs in my house - one was general construction/remodel work and the other was to build a new deck. The guys did a fabulous job! I found the pricing competitive. Communication with Logan was great and he answered all of my questions timely and professionally. Special shout out to Enoch who is a wonderful perfectionist! He worked on both jobs and made sure that everything was as it should be! I will definitely be using the team again this fall!

I reached out to The Heartland Builders as I was looking to get the exterior of my house repainted. I could not be any happier with the service that was provided. They brought our vision to life and were a pleasure to work with. They were very transparent with us and made sure that we were happy each step of the way. The quality of the work speaks for itself. We will definitely be working with them again in the future!