Texas HomePro Roofing & Remodeling

Superbly disappointed. Not in the workmen who were excellent! But the admin is terrible. Poor communication and made promises they didn’t keep. Our job was supposed to take a few days. We are now going into our 3rd week with no end in sight. We have not been able to make any plans because there is no communication regarding work schedules. There have been multiple days with no or only one worker assigned. My house has been torn up and we only have the use of one bathroom for 5 people. Now we are expecting bad weather so there will be further delays. The workmanship is excellent but be prepared for the job to take much longer than promised.

I only used this company to do my roof because they were suggested by my insurance company. If I had known how bad the communication was I would never have used them. I started the process of having my roof repaired in July and it didn't get done until December 11th. I paid the initial $14000 payment in the beginning of August and didn't hear anything in about scheduling the repair for almost 3 weeks when I called to get an update. When I called the very sweet receptionist stated that it was scheduled for November 17. I asked why no one had contacted me and she apologized stating the project manager should have contacted me. I let her know my unease in having paid so much money and hearing nothing, and advising her that the company needed to do better as it was bad business practice to not communicate better with their customers. She was nice and apologized saying she understood my discontent. At this point I didn't ask for the money back and go to another company as I worried it would be even longer until I got my roof replaced. November rolls around and it Texas it's usually rainy at that time, and they have to reschedule for 3 weeks due to the rain. December 9th rolls around and they call me to say the shipment hasn't come in yet and won't be in on time to do the roof on the 10th and they have to reschedule for the 11th. Finally the 11th comes and it's this very nice crew but obviously contracted out. So I waited this long for another company that was contracted by Texas home pro to do my roof. ?? I will never use them for anything ever again. I get some of this is mother nature but had I been notified in the beginning when I paid the initial payment then I would have gone with someone else. They only cared about the money through the entire process. I miss the days when people did better for their customers. When companies actually cared about their business relationships with their community. Your reply changes nothing @texas home pro The portal let's see. It stated that the job was started in November when the job was not started because it had been rescheduled. In December it stated that the job was started when it was delayed a day so it did not start. The only communication that was provided was that I needed to pay my deductible which I did. So please don't say I didn't use it when I obviously did. It hasn't been accessed in 27 days because the last communication was in regards to my deductable which was taken care of, and the project was finished on the 11th of December. So good try. Also I would like to say the gentlemen you had complete the job, whether they were contracted out or your people, were very pleasant. As I said before I won't be using your company nor recommending your company to anyone.

Texas HomePro in Copperas Cove replaced our roof and gutters on our home this Fall and did a fabulous work and it looks terrific. Their staff kept in contact through the whole process and make the process effortless. We could always walk into their shop to pick out colors and styles. We definitely would highly recommend them! 5 Stars +++