Integrity Restoration & Remodeling Contractors LLC

Integrity has been extremely helpful during this difficult process. I am a renter and had an undetectable leak it caused major damage. They have been very communicative through this process. I want to name: Jennifer, Kayden, and Kevin they have gone out of their way to make sure I’m updated on process and an ETA of when they will be finished with the job. My rebuilt hasn’t started but I know they’re doing the best they can! I also want to name the guy that was over the demolition process he was very nice and made me feel secure that my home was in the right hands! Thank you!!!

Integrity came to the rescue after my hot water heater sprung a leak and flooded my basement. They were efficient, professional, and had amazing communication. While I hope to never have to need them again if I do, they will be the first call! Shane, Shannon, uncle Randy, Ashton, Crystal, and Kevin represent this company so well. I greatly appreciate all of them ??

My family and I purchased and moved in a new home in the late part of December (2023). After about 3 months in the house, we noticed stains on the dining room wall by the window. It turned out (after we had it inspected) was water damage from outside leakage near the window. The water had been seeping in from an opening around the window, getting inside the walls, saturating the insulation, and also getting up under the floor boards.

I had similar issues in a previous home, so I knew I had to get several quotes before opening up a claim with my insurance company (USAA). I contacted one service, they advised that I should go through several steps that would take several different services to get everything done. I called companies - a couple came out, a couple never showed up, and some just took too long to show… It seemed that there was more to this damage than I was being told. After about a month and a half of waiting on inspections and quotes, I just finally called my insurance company and gave them the quotes I had to at least start the job. Then I realized something: I do network management work for a company (a client) that provides this type of service!

I went into their office and told them about my issues. They sent out an inspector (Jennifer). She turned out to be a HUGE help. She immediately spotted an area where another leak is coming from - the roof; so, now we know there were leaks coming from the top of the wall and window over time. This water damage looked to be covered up by one of the previous owners of the home.

Jennifer also mentioned Integrity Restoration is one of USAA’s contractors. She immediately took matters into her own hands. Jennifer and Steve (Project Manager - great guy!) planned and lined everything up for me - even called my insurance adjuster and got the ball rolling.

All of the techs involved: Orlando Fernandez, Leo Leon, Kevin Keeler, Ashton Alphonse, and Courtney Williams were awesome! I cannot remember the specific jobs of each, but they were a great team to work with.

The first techs that came out for the cleanup did a GREAT JOB! They taped up and covered up the dining room professionally and were able to keep all the dust and dirt from getting outside of that area. They really did uncover both leaks from the roof and window area. They also kept us informed about everything every step of the way. What I loved most is they took their time to make sure the area was dry and cleaned properly - no rush-job. They removed the damaged wood, cleaned, and replaced what needed to be replaced.

Jennifer then got a roofing company to come out and fix the leak… Side Note: They actually quoted a bigger job because the entire roof itself needs work, however, the claim itself did not cover the roof leak, so they were able to do a temporary fix (should last a few yrs) and quoted me the price on that - very affordable. I really appreciate their help on that.

The flooring services came and took measurements of the home - they had to replace the entire wood floor due to the type of hardwood. My wife chose a different shade of color to match the cabinets and stair railing.

The moving service came to take photos of every piece of furniture and anything that was on the hardwood floors. This is so they could put everything back in their place exactly how we had it - nice.

Movers came out, packed and removed all furniture and anything that was on the hardwood floor.

The first flooring tech came out and removed the old flooring by himself in one day! They finished up in a few days - ahead of schedule. They did a great job - made the house look like a brand new home! The baseboards were put in last.

The movers brought the furniture back in and sure enough, they placed every piece of furniture as it was and every nick knack back on and inside the desks, shelves, and furniture as we had it - it was like no one had ever moved anything!

Start to finish, Integrity Restoration did an outstanding job! I would recommend them to anyone needing this type of service.

Integrity Restoration is an awesome company! They are fast, respectful of you AND your property. Additionally, they have your back (making sure everything is done to the law), they're on time, always call to let you know what time they'll be there and always call when they arrive.

I had a very unique situation and they worked with me to do what was best for me and my pets. They didn't try to push me to do what was easiest for them. Every day, they cleaned, vacuumed and made sure everything was as spotless as they could make it before leaving. They even washed my garage floor after they ripped out all of the dry wall in there! They swept it and then washed it! Never leaving any debris around.

One day, I had to leave my house to attend a late business lunch. One of my dogs got loose from the back yard (not Integrity's fault but my dog's own fault - he's an escape artist) and the Integrity team got him to come back, put him back in the back yard, called to tell me and then WAITED until I could return before they left my house to leave for the day, to make sure he and the others wouldn't get loose again before I returned! Now that's integrity!!

I just can't say enough great things about this team!! Jennifer, Kayla, Shane, Courtney, Ashton, Kevin, Leo, Courtney's "work wife" (shame on me, I can't remember her name at the moment) and Ramone you're all the BOMB!

I wish more companies had the Integrity, customer service and work ethic that Integrity Restoration has!!

Hire them if needed. You'll be so happy and have peace of mind that you did!!

Amazing team of professionals. I would highly recommend them to everyone who need help with water damage, mold mitigation and reconstruction work.

Thank you Jennifer, Steven, Angela Allred, Lisa and her team for the amazing work of demo, mitigation and reconstruction. Jennifer and Steven specially stood as a wall defending our work and expenses with the insurance company. Steven is one of most reasonable and thorough professional I have come across, he kept our priorities at top even if it lessen his profit of work. Jennifer was always on time and every time we needed her to come by for some discussion and if she cannot come in person she was always connected over calls and text.
Angela took care of all our paperwork and she was amazing in handling it with insurance and mortgage company.

Overall this is a 5 star organization and if you need help and reading this review just call them now and let them handle your work! :)