Rock House Roofing

WOW! I can’t say enough good things about this company!! Communication was great, price was great, installation was great, clean up was great! I got a new roof and will be going back to them for new gutters! A big thank you to Heather at Rock House Roofing!!!

After the last hail storm in June, Alex and Chris stopped by my home to assess my roof for damage. They identified several areas with both wind and hail damage. I contacted my insurance and after I filed a claim, the process was pretty smooth. Alex was the POC and he kept in touch with me through the entire process. The roof looks great and I’m very pleased with the outcome. The only hiccup I had was on the original date the roof was supposed to be done, the laborers decided not to perform the work due to the possibility of rain and they just left. However, it actually turned out to be a perfect day. Nonetheless, we rescheduled for the following week. Great job overall and I highly recommend working with Alex and Chris!

I can't recommend Rock House Roofing enough! From start to finish, the experience was outstanding. The team was professional, responsive, and incredibly knowledgeable. They walked me through every step of the process, answered all my questions, and delivered exactly what they promised — a high-quality roof done on time and within budget. The crew was respectful of my property and left everything spotless when the job was done. If you're looking for reliable, honest, and skilled roofing professionals, Rock House Roofing is the way to go!

I had a terrible experience with Rock House Roofing after they replaced my roof in April 2020. A persistent leak appeared in September 2024, and while they initially came out to apply a sealer, the issue wasn’t fixed. They then claimed the leak wasn’t covered under warranty and quoted an outrageous $1,000 to replace the vent stack—a part that should have been addressed during the original roof replacement. This feels like an upsell tactic rather than a genuine solution. To make matters worse, I had unresolved issues from 2020, including misplaced 2x4s in my attic, which they promised to fix but never did. Their lack of professionalism and attempts to pass off additional charges for issues stemming from their work are incredibly frustrating. I strongly urge anyone considering Rock House Roofing to think twice—they are unprofessional and fail to take responsibility for their mistakes. Response to owner. Good evening, Thank you for taking the time to respond to my review. However, I must address several points you raised in your response. 1. Legitimacy of Reviews: I want to emphasize that all my reviews, including this one, are completely legitimate. There is nothing false or misleading about voicing my personal experience. Suggesting otherwise feels like an attempt to dismiss my concerns and intimidate me, which I find deeply disappointing. 2. BBB Complaint: Your claim that the BBB dismissed my complaint is incorrect. My complaint is still open and under review. This misrepresentation does not reflect well on your commitment to transparency and resolving issues. 3. Legal Implications: I find it unnecessary and unprofessional to bring up potential legal implications in your response. As a customer, I am entitled to share my experience publicly without fear of harassment or threats. 4. Roof Replacement and Repairs: While I appreciate that upgrades were included in my roof replacement, my concern lies with the current issue and how it has been handled. The HVAC stack base may indeed be aging, but your technician’s initial uncertainty about the source of the issue and the unsuccessful repair attempt have added to my frustration. Your narrative of the events omits my genuine concerns about the quality of service and follow-through. 5. Seeking Resolution: It is incorrect to suggest that I am seeking additional free services. My issue is with the lack of accountability and clarity in addressing the root cause of the problem. If the issue is unrelated to the roof, I would have appreciated a more thorough and respectful approach to explaining that. 6. Timing of Concerns: Suggesting that raising concerns after four years is “unusual” is dismissive and ignores the fact that issues can arise over time, especially if something was overlooked during the initial installation. I hope this clarifies my position. My intent in leaving a review was not to seek conflict but to highlight my experience with your company. While I appreciate the 10% discount offer, I would have preferred an apology for the frustration and inconvenience caused by the lack of clarity and resolution to this issue.

I couldn't be happier with my new carport and Duration shingle roof, thanks to Rock House Roofing. Heather was a true champion, persistently guiding me through the complexities of a Statefarm claim, even when the process was tough. Her determination & authenticity made all the difference. The crew's attention to detail and quality craftsmanship is outstanding. Highly recommend!