Holland Roofing Company, Inc.

We experienced extensive damage to our roof as a result of a fallen tree. Within hours Holland Roofing was able to enclose and make weather tight the damaged area. We were so impressed with their professionalism and quality of work that we were happy to have our entire roof replaced! This is one of those companies we can recommend with complete confidence. How nice to know there is a business who truly does care about the client and does quality work.

We had some minor wind damage to our roof from the latest windstorms. I called over 10 roof repair shops in Anchorage and described the damage. The answers I got ranged from we only do new installs, we are booked for the year, the job is too small as described. I was walking through my neighborhood with my dogs and walked by Holland roofing so decided to send them an email. They responded very quickly with a minimum estimate and said they would put me on the list. The estimate seemed on the high side to me so I sent them a picture of the damage and gave them a call. They were friendly and justified the estimate which was sound. I was courteous and just explained I understand everything is expensive and everybody is busy but that we are neighbors and live right down the street. We reviewed the pictures of the damage and were able to come to a price agreement that worked for both of us knowing if there was damage I had missed then the estimate will go up. We waited less then 3 weeks and the team showed up, fixed the damage, and checked on the rest of the roof for us to make sure there was not anymore damage. Customer service is hard to come by in Anchorage and I think it has to do with both sides being frustrated. 1 polite conversation and understanding from both sides goes along way. Holland roofing is very professional and courteous. I will use them for any future roofing problems I have and would recommend them to everyone. Thank you Holland Roofing!

So after the windstorm last winter, I get some roof damage and literally have to spend the next several months even finding someone to return my call. Holland calls me up and tells me they are really backed up like everyone else and the earliest they could book me would be October. Having been looking for months for anyone, I tell them I'll take it. They then tell me I'll have an estimate in a couple weeks which i accept and assume will be close to the insurance estimate. They call me back today (1 1/2 months later) telling me they can't come out. They claim it's a misunderstanding. I don't think it's that simple.

Rotten Receptionist. I called with legit question just wanting to pick someone brain who is a professional that does roofing. The woman who answered the phone was so rude I thought she was making a joke. It quickly became clear she wasn’t joking as the silence spoke loudly. I reintroduced myself stating I’m a insurance professional and just wanted to ask a question to one of the roofing professionals but if she has an issue with it I can just contact another roofing company, hoping she would show signs of a heartbeat, but she doubled down and said “yea looks like you better do that” yikes.. customer service really died in 2020

Would have been willing to pay double to not deal with the office staff. I even wished multiple times I had used a different company - they were that annoying. Every time I called with a question despite it just being a question I was met with a defensive attitude. They took over a year and a half to get to my roof. They never called with updates in the spring just to make sure we were still here and ready to go or offer a possible timeline. When I called in to check in on when my roof might happen they told me it wasn’t their responsibility to let me the customer know when or how long it might be or even if it would be this year (despite holding my deposit hostage). The crew fortunately finally showed up two days before I was going to call and scrap the whole job.(My trust in them was that shattered and I was that ticked off that I’d of waited another year with a different company). I’m happy to say that the crew at my house (when they finally did get to me) were awesome! Very respectful of my home, super nice guys. A bunch of the crew was new to the job and seemed to need some direction which fortunately their foreman provided. They took a while to get it done but it looks fantastic. I have friends looking to put on new roofs and while I loved the crew and their workmanship I can’t recommend them.