Principal Roofing

I wish I could rate Principal Roofing in two parts, because our experience was split. Their sales rep Dean deserves 5 stars — he was attentive, knowledgeable, and even improved our home’s venting, which has made a noticeable difference in temperature regulation. Unfortunately, everything beyond Dean was frustrating. After the crew finished, I noticed a vent was installed completely crooked and the flashing wasn’t done according to the plan Dean had gone over with us. They sent someone named Mike, who admitted the vent was installed wrong and that “new guys” had been on the job. He replaced the vent and attempted to fix the flashing, but it still wasn’t done correctly. We contacted the owner, Sarah, who told us the crew would return on Tuesday. They never showed up and never called. She later said they would come on Saturday — again, no show and no communication. Both times I had to reach out, not the other way around. When I expressed how disappointed we were with the delays and lack of communication, she didn’t acknowledge or respond at all. Several weeks later, workers finally came back and corrected the flashing in two spots at the front of the house. However, a week later I realized the back of the house still had a section of flashing that should have been updated to match the front, but wasn’t. At this point, after so many missed appointments and having to inspect every detail myself, I simply don’t have the energy to contact them again. The caulking was also messy, especially around the chimney. Overall, this job required far too much oversight, follow-up, and chasing on my part. I’m surprised they have such a high rating. Based on the workmanship, communication, and the amount of effort required from me to get even basic things corrected, I would not recommend this company — although Dean himself was excellent.

Prompt service . I was notified the two service men were coming. They were very courteous , fixed my roof problem ( original shingles not nailed down properly in one area), inspected the rest of the roof, showed me photos of the problem and the fix , and answered questions I had. Very courteous and skilled. I’d recommend Princiovfor repairs.