Local roofing contractor in Carmel providing inspections, roof replacements, and storm-damage guidance with an emphasis on communication and organized project flow.
Homeowners cite responsive coordinators, steady communication from start to finish, and well-managed installation days. The team explains next steps, answers questions promptly, and helps streamline the insurance process when storm damage is involved.
Serving Carmel and surrounding Central Indiana neighborhoods. Contact the office to confirm service to your location.
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Roof inspections, residential roof replacement, roof repairs, hail and storm-damage assessments, insurance claim assistance, gutter replacement related to roof projects, and ventilation/accessory upgrades tied to re-roofing.
Reviews frequently mention strong communication from project leads, timely scheduling, and smooth coordination with insurance for hail-related damage. Customers note that crews are efficient and respectful on site, with many projects completed in a single day. Several reviews highlight helpful explanations that make the process easier to understand. Overall sentiment points to consistent workmanship and responsive follow-through.
Very good work and tremendous team to work with through the whole process.I took a while to write this review as I wanted to see how our replaced windows did through various Central Indiana seasons. We had 20+ windows replaced due to hail damage (some covered by claim, some paid personal). We worked directly with Carter Phillips who was outstanding. They were involved from the very start through all the measurements (with Pella), helping us in communications with insurance, and just keeping us up to date. We had windows replaced in stone exterior, brick exterior, and wood siding. They really made the process seamless. And I cannot say enough about the crew of installers. They had all windows installed in 5 days and that included one day where they uncovered some framing rot due to the previous windows being improperly installed. They immediately said something and were able to remove the damage and correct it the same day at a small additional charge for materials and labor (it was no small feat). That was much better than just slapping it together and having us to worry about getting it fixed later. Additionally, one of the window sizes was ordered incorrectly. Upon realization when the wrong window arrived, they had a replacement on order the same day with expedite (no cost to us). When the window arrived about 4 weeks later, the installers came back the day it arrived and had it installed in a couple hours. We also used JAX for the exterior painting of our home after the window install…again, very professional and done in a few days.I would highly recommend this team for window replacements if you ever need them and if you get to work with Carter, you’ll be in good hands.
We had a great experience with our roofing project. The field superintendent, Sumegh, was excellent! He was professional, knowledgeable, and very communicative throughout the entire process. He kept everything on schedule, answered all our questions, and made sure the job was done right. The crew was efficient and respectful, and the finished roof looks fantastic. Highly recommend!
I want to tell something about Jesse Wright, your company’s employee! He is an excellent sales representative but not only! He is an absolutely amazing human being! He is very professional, polite and, always, ready to help, making the entire process so much easier and even pleasant! He goes out of his way to bring customers for the company but you feel like you can trust him and you don’t feel tricked, in any way!If I could have given him 10 stars I would have done it, from all of my heart! So, I strongly recommend him and I would like you, the leaders of the company to consider him for more advanced positions, in the Jax Roofing Carmel company! Meanwhile, please, give him a huge bonus!I would, also, like to take this opportunity to thank everyone who made this project happen! You, all, are absolutely wonderful! ??
My family and I had an excellent experience with Jax Roofing Company! James randomly knock by our house and give us an inspection about our roof after a hail storm that hit back in May. At first, I was very skeptical. However, James turned out to be the nicest man and made things very easy for us to understand! He was able to break things down into simpler terms for me to understand. His team came in and put on our roof in one day! Simple, easy and efficient. I definitely recommend Jax Roofing and having James help out.
We had a great experience from inspection through installation. Our involvement was minimal when working through insurance adjuster and Jax sales and project coordinators. A huge shoutout to Sumegh Dhawan who was our key contact through the process. He was very responsive, thorough, and had great follow-through. We were in great hands and because of his communication skills, I would refer Jax to anyone searching for roof/gutter work. Quality work for reasonable price.
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