Mountain Star Roofing Systems

This company is worth every penny. Travis has been very helpful. Called for some roof work quote and they came out immediate and keep me up to date thru the process of the work. Every thing came out great. Will use them again for any roof issues.

We were not available for our first appointment but the office did great in rescheduling me. Luis came and took care of the repairs on the roof. He made me understand what we were looking at. Very knowledgeable and friendly, I will use them again, and will recommend Mountain Star Roofing Systems to all.

If I could give 0 stars I would. My appointment for roof repair was set for January 16 and was done through my warranty company American Home Shield. I spoke with Veronica, office manager, prior to the appointment and made her aware that I wanted to be present when the work was being done. Without any notification, roofers just came out on January 14 and later stated they patched the two areas that needed to be fixed. I spoke directly with Randy Ponce, the owner and he advised that he let them go out early because rain was in the forecast for January 16. While that wasn’t true, I was willing to let it go if the work had been done correctly. I asked for detailed work reports and photos. In reviewing what they did, they did not in fact patch the areas that were what they were contracted to do. I spoke with Brandy again and he stated he would send roofers out on January 19 to address the problem. No one came at their scheduled time of 8 to 10am. I called several times and left voicemails sent text messages and got no response. When I finally did get to speak to Veronica, she said that Randy was on another high profile job and could not be reached. A roofer came that day at 4:30pm, talked with me briefly on where the leaks had come inside my home and left. Later Randy stated he never scheduled an appointment on January 19. He also stated that everything was done and that they were not going to be following up anymore. I have had another inspection of the roof done and it was concluded that they did not do the work that they were contracted to do. They patched one area that did not have any damage. Further, Randy lied several times and has left me out of the money that I paid and I still need to get the roof repaired. Mountain Star Roofing, were neither honest nor did they do quality work and did not communicate unless my warranty company got involved.

I hired this roofing company to fix roof leaks and was told the issue was resolved. Unfortunately, after the most recent rain, my ceiling started leaking again—worse than before. This tells me the repairs were either done poorly or not done correctly at all. A roofing repair should hold up to basic rain, and this one clearly didn’t. Based on my experience, I cannot recommend this company. If you’re looking for reliable, quality roofing work, I’d strongly suggest looking elsewhere.

This company does poor work. They replaced my complete roof and it continued to leak through the vents. I had a 3rd party inspect my roof and it was discovered that none of my vents were never sealed leading to leaks and damages on ceiling. Mountain star roofing directed me to the manufacture of product for warranty when it is clearly a labor issue. Stay away from these people. So frustrated but they got their 10k in their pocket.