Roof Maxx of N. Fresno, CA

I had my roof done in Oct.2025. The first wind we had my shingles are blowing up & off. Ive called several times with no response. Tony the salesman was called too, said he would be here Thursday, no show no call. Im still waiting. Im going to take them to small claims court. My cost was 5,000$ and im a senior citizen on a fixed income. That was my savings. Terrible service from Roof Maxx of Fresno.

Their guy Arnie came out and quoted me $7000 for a FULL REPLACEMENT of a flat section of roof that covers roughly 800 sq ft. He assured me they would completely tear off my existing tpo membrane on the roof and check for and repair any wood rot and check the substrate for damage as well and then after repairs and proper preparation bring a truck out and spray a commercial grade silicone on to give me a silicone membrane roof. I had to finance this work so after terms were agreed upon they received full payment of $7000 through said financing that they offer. Arnie being my contact point assured me the whole time that everything was a go and as planned. That was until the technician who actually does the work (Brian) showed up to start work with just one other guy and told me there was no way they could do a full replacement and that he had told Arnie about the situation. Arnie had never contacted me to tell me of any change of plans or to let me know what options I had. When I finally got Arnie on the phone to ask why I'm not getting the work I paid for, he tells me to let Brian do what he needs to do and he will get with the bosses in the office to discuss what work was actually done then get back to me with a possible resolution. Of course since they already got their full payment because I had to finance it I never heard back from Arnie on any kind of possible credit back or resolution. The scope of work their two guys did consisted of cutting my existing tpo lining around the perimeter on one side, adding some fabric and tar and fastened it down better. They then rolled a bucket of roofing silicone over my existing tpo roof lining. The work they actually did was just a repair and not what I was quoted and paid for. They never checked for any wood rot nor did they repair any wood at all. Not nearly $7000 worth of work/labor. They also did the silicone coating as we were dealing with the tule fog here in the central valley so I could see spots days afterwards where the silicone didn't cure properly because the weather and dew point are supposed to be within certain parameters (which they weren't) in order for the silicone to cure properly.You would think a professional roofing company would be aware of these things smh. They didn't even give me an invoice or receipt for the work that they actually did. Just sucks that businesses take advantage of people when they know they're in a desperate situation like having a roof leak. If the job was too small and they wouldn't make enough money on it they should've been honest with me and I would have went with a different company. I've reached out over the phone multiple times in an attempt to give the two owners Oscar and Fred the opportunity to make things right but their receptionist always has a good reason ready as to why they can't come to the phone or return my calls. Real stand up guys ???? I would avoid this place at all costs unless you want to be out a lot of money and not get what you paid for. I'd give zero stars if I could!

Joe did a great job explaining what was going on with our roof, the services they offered, and the benefits. Roof Maxx was able to get the cleaning and sealing services scheduled quickly. The team did a great job cleaning and sealing the roof.

I saw a Roof Maxx commercial saying I could extend the life of my roof so I called and set an appointment for them to come out to see if my roof qualifies for the treatment. Joe from Roof Maxx came to do the assessment. He was very informative and knowledgeable of roofs. I'm happy to say their offer was very affordable and I can't wait to rejuvenate my roof. Thanks Joe for giving me a great deal.

Joe had a short day so he came a bit early. a nice surprise. He asked about the building and I was able to give him a little history. Then it was on to Joe showing me a very informative set of illustrations that showed the problems roofs have. Nest he opened another page with the specifics that showed the parts of an asphalt shingle. Then he was up on the roof. In a very short time he came down and we went inside to discuss what he'd found up there. A full set of photographs showed the exact condition of the shingles, the vents, the brick chimney and the gutter. My wife sat in on the discussion and with Joe's expert analysis we decided to accept an offer to treat the roof. Joe also provided a sizeable discount on the cost. After the business part of the chat finished, we traded stories about our lives and it was much like a family get together rather than the tale end of a business meeting.