Findlay Roofing

We recently had Findlay roofing out to take a look at what I thought was a leak in our roof, and it was a great experience from start to finish. Tim, our sales rep, was prompt, professional, and took the time to thoroughly inspect everything. He walked us through the possible solutions without any pressure and answered all of our questions. It was refreshing to work with a sales rep that was honest, knowledgeable, and transparent. If you need someone to come take a look at a roof leak, give them a call!

We wanted to share the great experience we had working with Findlay Roofing. It started with the Roof Inspector, Dennis Hurley. His thorough inspection provided us with the information required to make the purchase decision. He was very knowledgeable and made us feel we were making the right decision. The second individual we worked with was Devona from the Business Office. She was able to schedule the installation quickly and was very professional whenever we called asking questions about the process and invoicing. Lastly, the Crew Leader, Alexander Hernandez, and his team. They were exceptional. They work tirelessly completing the work in one day and leaving the properly neat and clean. Thank you for making the experience a positive one.

Roof replaced by Findlay in 2017. Got them specifically for their warranty. In 2022 called them about faint water marks on wall with chimney cap. Man came out looked at it said he put some extra stuff up there but all looked good. Over the years water marks got worse and we called them in 2023, 2024 and this year in June. With same results. Marks so bad I called another roofer to look at area and they found leaking and replaced wood, flashing and shingles. I got in touch with Findlay showed photos. Findlays response. After reviewing the situation thoroughly, we must clarify that Findlay Roofing cannot assume responsibility or costs for work performed by third parties. This is a standard condition of our warranty policy, which is voided when outside contractors alter or repair the roof without our involvement. Based on the photos provided, the leak near the chimney seems to stem from water intrusion through the brick itself. We observed multiple cracks in the brick, and the chimney cap does not adequately cover the top, also evident is ponding water. The rot visible in the images originates from behind the brick, further supporting this assessment. Had you contacted us directly, our next step would have been to conduct a controlled water test to pinpoint the source of the leak and remove any speculation. This approach ensures accurate diagnosis and appropriate warranty coverage. Then they showed us pictures of the brick and chimney cap that they had not shown us before which we would have taken care of if we had known. So they don’t care about helping you fix a problem. Why didn’t they do the controlled water test years ago? Thanks Findlay! At least we know what we need to do now.